We are seeking a talented Configuration Analyst III
to interpret requirements, manage, lead and perform the duties and
activities associated with daily configuration and control of
processing systems in the transaction processing industry, i.e.
credit, debit, loyalty, prepaid, and shared branch platforms. This
position is also responsible for execution and delivery of project
activities to onboard new clients, perform changes for existing
clients or enhance the transactional processing environment. This
role will be responsible for developing and executing end-to-end
use case testing associated with operational enhancements and/or
project delivery. The work of this position enables both client and
CO-OP business revenue generation.
What You Can Look Forward to
Acts as the subject matter expert on a daily basis or project
basis for in-depth knowledge and understanding of the configuration
and controls associated with transactional processing, i.e. credit,
debit, loyalty, prepaid, and shared branch platforms.
Prepares all the required documentation and submits to the
necessary parties to implement new products, enhance existing
products, or onboard new clients.
Manages and performs the daily operational activities and/or
project activities which may be identified through daily work
assignment or project assignment.
Participates on all internal or external calls related to
Acts as the primary contact to provide answers, perform research
or any other activities required to answer questions in a timely
Acts as the liaison between any vendors or third parties to
obtain information or answer questions.
Develops and tests end-to-end user test cases related to card
Provides subject matter lead to develop end-to-end use cases and
execute the test cases to test and validate configuration and
Identifies issues that may occur within the testing process and
work to resolve the issues with the vendors in a timely manner to
ensure critical project timelines are met.
Escalates issues with manager, vendors when required to resolve
issues or meet critical timelines.
Develops and provides documentation as may be required to other
Performs walk-throughs of testing results to obtain necessary
approvals to move forward into implementation.
Validates implementation in production ensuring configuration
and controls are working as required.
Proactively takes the initiative to expand knowledge of the
payment and regulatory environment.
Obtains, reviews and validates daily reporting to note any
issues and undertake the necessary actions to resolve.
Develops, writes and manages associated procedures, manuals,
documentation internally and externally.
Identifies and writes new procedures or updates existing
Prepares and provides all required documentation to vendors or
third parties to deliver their change activities.
Prepares and distributes all Association and data processing
forms required for approval and certification processes for client
onboarding or product enhancements.
Leads coordination and contact for third party card platform
Is the lead subject matter expert and holds the primary
relationship with a peers at the Associations or data
Is the primary contact to open and log all operational issues,
project issues related to configuration and control with any
internal or external third party.
Embraces culture of growth, change, and continuous learning.
Mentors and coaches for the development of others and actively
pursues opportunities for enhanced knowledge on platform and card
Responsible for reporting risks that are identified to the
appropriate team and/or management. Additionally, responsible for
managing, monitoring and reporting risks within the scope of your
work area, to include, but not limited to Information Security
Actively supports our CO-OP culture and embraces our core values
of Work as Partners, Communicate Openly and Honestly, Demonstrate
Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
Fully understands how political, commercial and practical issues
influence change, can anticipate the effect of these and change
Thoroughness in accomplishing a task through concern for all the
areas involved, no matter how small. Accountable for checking
information and picking up inconsistencies and mistakes with
themselves and others. Supports others in their time planning and
Occasional consultation with clients via email, phone, and
Handle new system configuration setups with large and complex
scope, including most difficult or advanced problems.
Is able to work through difficult circumstances affecting key
Regularly works on tasks that are varied and complex. Applies
full range of specialized skills and job knowledge; frequently
Articulates and models the culture, values and vision of the
organization internally and externally.
General direction, has in-depth knowledge; fully proficient;
expert; mentors others.
Supports others to make realistic estimates of time and resource
requirements; independently prioritizes tasks and monitors progress
through to completion.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee
feels valued, respected, and connected. We are dedicated to
understanding, attracting and engaging a diverse workforce where
every employee can live up to their value; ensuring that our
employee base reflects the consumers we serve. The result of this
effort is an inclusive environment where diverse talent thrives.
You will be part of an organization that focuses on a strong
culture and embodies the credit union movement philosophy of People
Helping People. CO-OP’s commitment to reflecting our own core
values and purpose extends beyond how we serve our clients and the
products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial
Services is the largest, most comprehensive credit union service
organization in the nation. CO-OP serves as THE credit union
technology engine, bringing payments solutions, engagement services
and strategic counsel to help credit unions optimize member
experiences to consistently provide seamless, personalized
multi-channel offerings, while delivering secure, sophisticated
fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60
million debit and credit cardholders, nearly 30,000 surcharge-free
ATMs and more than 5,600 shared branches nationwide. Our vast
technological ecosystem facilitates more than 6.5 billion
transactions every year and equips credit unions of all sizes to
deepen member engagement and prosper in the fast-paced world of
Fun, challenging and, collaborative work environment with
passionate colleagues that care deeply about the intersection of
technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity,
Parental, Family Care, Adoption Leave Programs, Community Volunteer
Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness
programs and gym reimbursements.
401K with generous company match.