Director, Product Management

Company: Fiserv, Inc
Location: Alpharetta
Posted on: September 12, 2020

Job Description:

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies ® for the seventh consecutive year.

Success Profile Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

9

Courageous 7

10

Strategic 8

Trustworthy 9

7

10

Motivational

Socially Conscious

Results Driven

Productive

Focused

Achiever

Problem-solver

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

Medical, Vision and Dental Benefits Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program Resources to elevate your well-being

401(k) and Employee Stock Purchase Plans When Fiserv performs well, so does your financial health

Employee Resource Groups Celebrating inclusion in the workplace

Paid Time Away Providing the time off to manage personal needs

Associate Experience: Hear from Veterans of the Armed Services Create Together Your Career and the Culture at Fiserv We are #FISVProud!! Associate Experience: Hear from Veterans of the Armed Services Create Together Responsibilities Requisition ID R-10189420 Date posted 08/25/2020 City Alpharetta State/Region Georgia Country United States

Position Purpose :

The Director, Product Management will have an opportunity to lead and optimize strategic product management activities for the Payzur P2P payment service

The optimal candidate will have experience in both product management, financial technology, product operations, and process improvement, bringing that rich experience to clients.

The Director, Product Management will contribute financial industry experience, payments and digital banking acumen.

This position affords the opportunity to grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded.

Business Description:

This is a great opportunity to join a team in charge of the industry’s leading and most-used digital banking and payments products. You will have responsibility for growing the capability of our digital payment solutions for over 2,000 FIs and provides services to millions of consumers.

Reporting Relationships :

Peers: Mary K Burns, Tina Shirley (Director level Individual contributors)

Direct Reports: None

Three focus Areas:

Communication & processes

Client events and planning

Pricing, Contracts, and Compliance

Lead and standardize our ongoing product business processes including client onboarding, support, contracting, etc. Oversee both Product Management and client implementation efforts. Serve as the Payzur subject matter expert. Serving as an expert consultant for internal and external partners to help bring our clients live on the Payzur solution. Lead client communication and engagement efforts around Payzur. Lead the effort to define the product roadmap based on a deep understanding of the market and customer needs. Lead and support interlock activities and pan-Fiserv initiatives across multiple product management and business unit organizations. Collaborate with the Program management team and Professional Services team to identify opportunities to accelerate client implementations and improve processes. Maintain and manage Payzur product pricing and serve as key decision maker on exception pricing requests. Work with Sales and Marketing representatives to achieve desired outcomes through successful channel management, adoption, and marketing activities Work with Support and operational representatives to ensure client satisfaction Provide leadership and guidance to team and other stakeholders through all aspects of the Product Delivery Lifecycle (PDLC). Prioritize incoming work to identify areas of focus for future delivery. Apply all aspects of the Pragmatic Marketing Framework to the role including identification and solutioning for market problems, build/buy/partner decisions, and go-to-market activities. Convey strategic direction to client, prospects and other stakeholders. Function as a trusted partner and digital banking subject matter expert for clients, prospects and other key stakeholders.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education :

BS/BA and/or equivalent applicable working experience required. Advanced degrees a plus.

Certifications :

Pragmatic Marketing certification strongly preferred.

Job Related Experience :

Minimum of ten years of experience in technology/software related product management or financial services product management with a focus on digital banking

Deep Project Management experience working with both internal and external stake holders

Knowledge, experience, and proficiency in product management standards and practices, with particular appreciation for the end-to-end product management discipline

Proven ability to be a visionary with ability to lay out and execute on supporting strategy and tactical plans

Thorough understanding of digital payments and real-time payments.

Proven leadership skills and business acumen.

Proven ability to understand complex business and technical concepts and to be able to make balanced judgments when faced with trade-offs

Proven ability to deliver outcomes in a fast-moving growth centered environment

Ability to maintain knowledge of online, mobile and tablet technology and industry trends

Join our talent community and stay informed about Fiserv career news, events and new opportunities.

We are #FISVProud - hear it straight from our associates and decide for yourself if Fiserv is right for you!

Take a peek inside our innovative culture and explore real associate stories that will help you Find Your Forward.

At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here.

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Keywords: Fiserv, Inc, Alpharetta , Director, Product Management, Other , Alpharetta, Georgia