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CI01 - Contact Center Customer Service Inbound/Outbound I

Company: Kelly
Location: Alpharetta
Posted on: November 19, 2020

Job Description:

Kelly Services is seeking a Customer Service Representatives in Alpharetta, GA!

$15.00/hour

Duration: Until spring of 2021 - could potentially be temp to hire but not guarenteed

Location: Alpharetta, GA 30009

Shift: Must be available for an 8 hour shift between 8:00 am - 9:00 pm M-F

Job Title: Contact Center Customer Service Inbound/Outbound

Job Description:

Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.

Communicate basic eligibility, benefits, and claim status.

Forward specific inquiries as directed for priority resolution.

Document each customer encounter or resolution in appropriate computer tracking system.

Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Identify reports and document system discrepancies.

Accurately complete online/hardcopy forms and route to appropriate department.

Meet and maintain production standards, counts, and inquiry response turnaround times.

Provide support to other departments as directed.

Perform miscellaneous duties as assigned, and participate in training programs.

Skills/Experience:

One year customer service experience within a call center or with related heavy customer contact experience i.e. hospitality, retail, food industry

Ability to pass CSR I test

High school graduate with diploma or equivalent

Ability to handle constant customer contact/forced workflow distribution Interpersonal and communications skills to work effectively with all levels of staff.

Strong organizational/time management skills and multi-tasking abilities.

Ability to prioritize and follow through.

Ability to maintain confidentiality

Ability to respond quickly and accurately to inquiries.

Ability to continuously meet / exceed department standards

Ability to adapt to a changing environment.

Ability to perform basic mathematical calculations

Ability to absorb and retain detailed information

Ability to apply reason to evaluate and respond to the needs of each contact

Detail-oriented; flexibility and creativity.

Knowledge of policies, procedures and guidelines

Ability to pass position test if applicable.

Must be able to work regular overtime as required

Ability to maintain regular/consistent attendance, punctuality and adhere to scheduled shifts

PC skills to include basic knowledge of Windows and keyboarding skills to effectively handle inquiries

Able to work standard office equipment personal computer, photocopy machine, fax machine, etc.

Ability to work expanded business hours including early morning, late evening and weekends

Ability to work at a computer up to 7 hours a day. Ability to sit or stand 7.5 hours per day.

Ability to meet attendance requirements

Regularly required to sit for long periods of time, and occasionally stand and walk.

Occasionally required to stoop, kneel, climb and lift up to 25 pounds.

Regularly uses hands to operate computer and other office equipment.

Ability to hear voice communications

Close visual acuity required to read information on computer screens and written documents

Ability to professionally represent Delta by clearly communicating to our customers in written form

Ability to professionally represent Delta by clearly communicating to our customers in verbal form

Ability to speak and understand English clearly to communicate with external/internal customers

Ability to respond to requests by customers in a professional and positive manner at all times, including emotional interactions

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Keywords: Kelly, Alpharetta , CI01 - Contact Center Customer Service Inbound/Outbound I, Other , Alpharetta, Georgia

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