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enterprise command center administrator i

Company: CO-OP Financial Services
Location: Alpharetta
Posted on: January 13, 2021

Job Description:

US-GA-AlpharettaReq No. 2020-6975Category Technical SupportType Full-TimeThe Opportunity

We are seeking a talented Enterprise Command Center (ECC) Administrator I to be responsible for 24x7 monitoring, troubleshooting, and resolving problems associated with IT services. Responsibilities include fielding trouble notifications, providing proper documentation of these activities, escalating problems in accordance with policy, analyzing and reporting performance data, and problem troubleshooting and resolution.

What You Can Look Forward to

  • This position will work to support CO-OP Financial Services on the 3rd shift working four days per week (Sunday - Wednesday) with 10 hour shifts each day. The 3rd shift hours are 9:00 pm - 7:30 am EST.
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
  • Analyzes and resolves incidents and requests regarding use of application software or hardware.
  • Logs and tracks alerts and remediates from identification through resolution.
  • Maintains and protects security with regard to all aspects of PCI and employee information.
  • Performs daily, weekly and monthly compliance checks.
  • Performs proactive monitoring and fault resolution on all Tier 1 (Payment Card Industry Segment, Critical) and Tier 2 (Non-Payment Card Industry Segment, Non-Critical) network, server, and storage devices in the environment using enterprise monitoring tool Solarwinds.
  • Performs regular backup, patch and testing of Tier 1 & 2 network, server and storage devices as required.
  • Documents alert resolutions and update self-help and staff knowledge bases.
  • Practices daily Incident management utilizing ITIL methodology.
  • Performs Tier 1 Virtual environment administration including creation and deletion of VMWare snapshots, migrating instances, cloning instances, and alerting.
  • Performs stop/start of critical and non-critical services to restore services e.g. ICO.
  • Adheres to Code of Conduct and Mission/Value statements.
  • Creates and maintains knowledge base articles.
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

    What You'll Need to Succeed

    • Completion of high school, or equivalent.
    • Two year degree in Computer Technology, A+ Certification and/or one or more year's equivalent combination of education and experience in IT related fields preferred.
    • ITIL certification a plus.
    • Competency in using Microsoft Office Suite.
    • Working knowledge of Windows operating systems.
    • Working knowledge of mobile operating systems (IOS, Android and Windows).
    • Basic knowledge of server and printing technologies.
    • Working knowledge of VMWare.
    • Working knowledge of McAfee Endpoint.
    • Proficiency with SolarWinds is preferred.
    • Proficiency with ITIL methodology is preferred.
    • Strong people skills and passion for problem solving.
    • Excellent written and verbal communication skills.
    • Comfortable communicating in person and via phone with peers, management, contractors and vendors.
    • Time management skills.
    • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
    • Aptitude for acquiring skills in technical support and eagerness to learn.
    • Ability to manage multiple customer requests simultaneously.
    • Ability to prioritize work based on department and production objectives.
    • Ability to work successfully with limited supervision.

      Why Join CO-OP?

      CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their pull potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

      With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

      CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

      The Perks

      • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
      • Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
      • Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
      • 401K with generous company match.
      • Tuition reimbursement. PI128165429

Keywords: CO-OP Financial Services, Alpharetta , enterprise command center administrator i, Other , Alpharetta, Georgia

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