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Service Engineer - Power Conversion Systems

Company: KraftPowercon
Location: Alpharetta
Posted on: February 25, 2021

Job Description:

Job Title: Service Engineer - Electric Power Conversion SystemsReports To: General Manager, North America Location: Alpharetta, Georgia Employment Type: Full Time Summary:Service engineer will be responsible: to integrate large cutting-edge AC and DC power electronic conversion systems to meet customer demands and system expectations in the following industrial and energy applications. Service Engineer must provide a high level of technical support to customers while working under minimal supervision. The focus will be to provide troubleshooting, validation, and commissioning of Rectifier systems as well as diagnosing and repairing existing on site. The position will also include duties related to service coordination, customer support and cross-functional team member support. Responsibilities Primary: * Execute service activities all over USA/Canada, globally (providing on-site or remote technical customer service such as troubleshooting, repairs and maintenance) and act as the technical point person between customers and cross functional KraftPowercon work teams.* Identify technical problems and make analysis through remote or on-site activity* Provide on-site validation and commissioning* Analyze, inspect, and review findings to determine the solution to the problem that the customer demands* Timely and professionally handle field service calls and issues arising from the field service visits* Interface with cross functional work teams such as application engineer, service engineers/technicians, product management, manufacturing team and sales.* Develop service technical documentation/ instructions* Report common complaints of customers to management & R&D team (including NCR) to address the situation for future reference.* Communicate with customers to ensure satisfaction and implement any necessary corrective actions.* Offer feedback on product development, features and functions* Provide customers with regular reports and feedback on their service requests* Provide field service expertise, service execution and build relationships with users* Build customer confidence and ease customer experience, understanding their needs and providing specialist support and solutions.* Other duties commensurate with the capabilities of a Service Engineer* Support the internal team in coordinating and planning service assignments.Qualifications Required: * BS in Electrical/Electronic Engineering, or equivalent successful experience in a similar controls industry role.* Experience in service or application engineering roles related to AC and DC power conversion systems.* Extensive technical knowledge in AC and DC power conversion system modules, cabinets, and systems* Willingness to travel up to 60% of time to customer sites in US and Canada, and globally.KraftPowercon Inc - Company Background:KraftPowercon, founded in Sweden in 1935 is the world's most trusted brand within industrial power supplies. We offer innovative solutions, products and services that make your processes secure, more reliable, and as efficient as possible. In short - we guarantee the dependability of your power supply so that you can focus on optimizing your core business. Our US operations based out of Fairfield, CT and Alpharetta, GA allows us to demonstrate our commitment to our customers by offering in stock equipment and spare parts, final assembly of customized solutions as well as technical support and on-site repair.Comprehensive Benefits Program:Competitive Salary, Attractive 401K plan, Good Health insurance benefits.

Keywords: KraftPowercon, Alpharetta , Service Engineer - Power Conversion Systems, Other , Alpharetta, Georgia

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