Supervisor of Provider Services

Company: Delta Dental
Location: Alpharetta
Posted on: April 6, 2021

Job Description:

At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes. The Supervisor of Provider Services is responsible for overseeing the activities of the provider onboarding process, NPF (National Provider File) transactions, fee filings, provider record updates and resolving any issues from other departments that involve provider records. This Supervisor will lead department staff and day-to-day operations in an efficient and cost effective manner. Leadership duties will include maintaining turnaround times, ensuring service levels and accuracy at or above established standards, and continuously evaluating training needs, workflows and systems to improve customer service. We are looking for an experienced leader focused on elevating team skill set and morale! How you will make an impact: - Supervise dental affairs functions to ensure work is completed in a timely and accurate basis.- Plan and oversee work assignments and recommend staff adjustments.- Supervise staff which will include determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports.- Ensure staff is trained and works with department and/or enterprise trainer to develop written training materials and procedures.- Orient new employees, familiarizing them with policies/procedures, job responsibilities and expected performance results.- Track and document activities necessary to insure that the enterprise is meeting its regulatory obligations and following established company protocols and procedures.- Establish departmental work goals and process metrics or quantitative and qualitative standards.- Follow-up on established departmental goals and objectives that support divisional and enterprise missions and goals and ensures team goals support department goals.- Review and report progress towards goals on a timely basis.- Participate in departmental or enterprise projects as required.- Resolve escalated/sensitive federal services issues.- Perform miscellaneous duties as assigned. What we look for: - A Bachelor's degree or equivalent education, training, or experience is required.- A minimum of 5 years related experience.- Supervisory experience required, successful history of supervising a team.- Strong organizational/time management and project management skills and multi-tasking abilities.- Detail-oriented; flexible and creative.- Analytical, problem solving and negotiation skills.- Demonstrated supervisory, coaching, and training skills.- Knowledge and application of English grammar including composition, editing and proofreading skills.- Knowledge of health care industry or insurance is preferred. Benefits and perks: - 12 days starting vacation plus 12 holidays and your birthday off!- Multiple medical insurance options: 100% paid or low cost premiums- 100% paid dental insurance- 100% paid vision insurance- Employee well-being program- Culture of learning: substantial tuition reimbursement to improve your skills- Career growth: we love promoting from within- Strong commitment to work/life balance- Social responsibility and volunteer opportunities Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties. #LI-LS1 At Delta Dental we: Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments. Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities. Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes. If you think this sounds like you, let's chat. We would love to tell you more! To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta Dental Delta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Proof of eligibility to work in the United States must be provided if selected for hire.

Keywords: Delta Dental, Alpharetta , Supervisor of Provider Services, Other , Alpharetta, Georgia