AlpharettaRecruiter Since 2001
the smart solution for Alpharetta jobs

Client Success Executive Lead

Company: ADP
Location: Alpharetta
Posted on: April 8, 2021

Job Description:

Customer Success LeadOur industry is starting to go through a transformational shift, and we intend to lead it. As talent becomes the main differentiator between failure and success organizations must attract, engage and develop their people more than ever. To do so they need powerful and sophisticated tools, which take the pain out of HR management and empower employees and people leaders. That is where we come in.We're looking for an exceptionally talented and thoughtful Customer Success Manager Lead to join Lifion by ADP, to help our clients adopt our revolutionary new suite of products to manage human capital across the globe.At Lifion by ADP, you'll work with a passionate and innovative team of engineers, product managers and designers in a fast-paced, user-centric environment. The right candidate will bring enthusiasm, invention, and fearlessness to the role, coupled with a strong desire to solve problems with our clients in mind. Responsibilities:

  • Drive adoption for a portfolio of clients, through analyzing, planning, managing and delivering on change management activities
  • Act as a trusted business partner for client through duration of their time as a Lifion client
  • Identify bottlenecks and improvement opportunities in Lifion's product and the client success process and work with other internal teams to rapidly find solutions
  • Become an expert in the Lifion product offerings to be able to address client issues and provide "white glove service" to our customers
  • Work with customers to identify and troubleshoot issues within the Lifion products and applications
  • Work with product and support teams to identify potential "at risk" clients to address issues and minimize churn
  • Provide updates to various parts of the internal organization on existing client base status and overall client base health
  • Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, support and product teams
  • Analyze and monitor customer data to draw insights and optimizations with the goal of communicating those findings to the customers
  • Develop and maintain a deep understanding of customers' business drivers, to steer program activities to align with those initiativesQualifications:
    • Strong empathy for customers and their success
    • Excellent organizational skills
    • Cross organizational program/project management experience
    • Excellent presentation skills, with proficiency in developing and delivering training content
    • Experience in training adult learners on new technology or applications
    • Proactive, positive, self-starter, and team player with a love of continually improving the processes around you
    • Ability to work in team-based, collaborative environment and passion for contributing to the creation of a world class customer success function
    • Capability to communicate brand/products effectively and clearly both cross functionally and externally (customers) over multiple mediums
    • Track record of working in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer's ROI with your services
    • Ability to digest complex data and regurgitate it back to customers in a manageable and concise way
    • Demonstrable success in thinking strategically, executing tactically while providing consistent and high-level customer satisfaction and retention in a fast-paced environment
    • Experience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus
    • Knowledge of Software Development Life Cycle (SDLC), a plusRequirements:B.A./B.S or equivalent in experience.Knowledge of ADP's Autopay required or similar system (Workday, Ultipro, Ceridian, PeopleSoft).Have worked within the capacity of HRIS, HRBP, Learning Coordinator, Payroll and/or HR Systems. A background of HR (or L&D)/Technical Lead or Program Manager is ideal5+ years of experience in B2B environments with preference for customer success, technical account management, implementation, or consulting backgroundEnthusiasm for Human Capital Management and making clients successful a must! Occasional travel for in-person customer meetings Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, remote work, travel, the hiring interview process, and more. We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE-- Magazine, and recognized by DiversityInc-- as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Alpharetta , Client Success Executive Lead, Other , Alpharetta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Nanny Needed For 2 Children In Alpharetta.
Description: We are looking for a great nanny for 2 children in Alpharetta.
Company: Care.com
Location: Alpharetta
Posted on: 04/11/2021

Systems Engineer
Description: Description:Monitoring EngineerBecome part of Enterprise Service Delivery Monitoring Engineering team contributing to all new projects across enterprise by implementing monitoring for the applications (more...)
Company: Dimensional Thinking, LLC
Location: Alpharetta
Posted on: 04/11/2021

$940 - Earn by delivering 100 trips with Uber Eats
Description: Deliver with Uber. Earn on your schedule. Sign up to deliver with Uber Eats and earn 940 when you complete 100 deliveries in your first 90 days.Work on your schedule. Deliver for a few hours in the mornings, (more...)
Company: Uber Eats
Location: Cleveland
Posted on: 04/11/2021


Crew Member
Description: Five Guys Burgers and Fries is interviewing for crew members. Ranked 1 burger in America not only for our delicious food but also for our exceptional employees.We have a unique work environment and open (more...)
Company: Five Guys Enterprises LLC
Location: Alpharetta
Posted on: 04/11/2021

Crew Member
Description: Five Guys Burgers and Fries is interviewing for crew members. Ranked 1 burger in America not only for our delicious food but also for our exceptional employees.We have a unique work environment and open (more...)
Company: Five Guys
Location: Alpharetta
Posted on: 04/11/2021

Wendy's Crew - Braselton, GA - 7348 Spout Springs Road
Description: EASY APPLY: Text JOIN US to 25000 or go to br br What You'll Do br br Crew Members at Wendy's are the foundation of the restaurant - we love what we do and aim to delight every customer. As (more...)
Company: Meritage Hospitality
Location: Smyrna
Posted on: 04/11/2021

Service Coordinator
Description: EXPERIENCED SERVICE COORDINATOR/CONTRACT ADMINISTRATIONJob Description - Experienced Service Coordinator/Contract Administration br Repro Products, Inc. RPI , a multi-divisional, community-centric (more...)
Company: Repro Products
Location: Smyrna
Posted on: 04/11/2021

3M HIS Lead Classification Researcher
Description: US, District of Columbia, District Of Colombia Job Description:Lead Classification ResearcherCollaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major (more...)
Company: 3M Group
Location: Alpharetta
Posted on: 04/11/2021

Wendy's Crew - McDonough, GA - 1760 Jonesboro Rd
Description: EASY APPLY: Text JOIN US to 25000 or go to br br What You'll Do br br Crew Members at Wendy's are the foundation of the restaurant - we love what we do and aim to delight every customer. As (more...)
Company: Meritage Hospitality
Location: Smyrna
Posted on: 04/11/2021

Certified Automotive Emissions & Safety Inspector - Alpharetta, GA
Description: Geared for the Driven Safety is always top of mind for Valvoline Instant Oil ChangeSM VIOC , and we want you to know that we are working hard to protect our team members and our guests with our stay-in-your-car (more...)
Company: Valvoline Instant Oil Change
Location: Alpharetta
Posted on: 04/11/2021

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Alpharetta RSS job feeds