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Collections Specialist - Full Time

Company: Hancock Claims Consultants
Location: Alpharetta
Posted on: May 3, 2021

Job Description:

POSITION PURPOSE:

The Collections Specialist will be focused on collection of monies due in an effort to reduce the delinquency of assigned accounts in accordance with collections policy. This includes high volume phone calls and/or correspondence to assigned delinquent customers in a fast-paced, goal-oriented collections department. The Collections Specialist relates well with the customer, demonstrates a favorable image of the company, and utilizes professional communication skills to include active listening and problem-solving skills. Reconciliation of customer disputes as they pertain to payment of outstanding balances that are due and maintenance of the aging of the assigned AR while acting in the best interest of the company. This position requires Business to Business, 1st Party Collections experience.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Monitor/maintain assigned accounts and actively pursue reduction of delinquency
  • Contact assigned accounts via telephone or email to obtain payment on past due amounts in accordance with collections policy
  • Provide customers with account balance information including detailed balance statements
  • Document call results, including the disposition of calls, customer payment agreements, payment plans and other results
  • Research/Identify billing discrepancies and escalate as necessary
  • Support multiple accounts focusing on maintaining customer relationship
  • Respond to inquiries in a timely and effective manner and treat customers fairly and consistently
  • Communicate effectively with manager to achieve optimum performance
  • Prepare and maintain reporting to track progress

QUALIFICATIONS:

  • 1-3 years high volume Business to Business, 1st Party Collections experience
  • Knowledge of billing and collections procedures
  • Proficient in Microsoft Excel, Outlook, and Word
  • Effective time management skills and ability to multi-task and adapt to changing environment
  • Strong negotiating and reconciling skills along with strong attention to detail
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers
  • Professional written and oral communication skills applied phone etiquette
  • Strong attention to detail with ability to set priorities, meet deadlines, goal-oriented, organized and take pride in their work
  • High school graduate (Some College preferred)

PREFERENCES:

  • Microsoft Dynamics Great Plains Software, a plus
  • Accounts Receivable Experience

WORK SCHEDULE:

  • Mondays thru Fridays, 8:00am to 5:00pm
  • Schedule may change according to business operational needs.

This is an Non-Exempt/Hourly position. Competitive compensation and benefits package include:

  • Matching 401(k) plan
  • Paid Time Off
  • On-site gym facility with personal trainer, at no cost
  • and more!!!

Join the winning team at Hancock Claims Consultants!
Position located at corporate office, Alpharetta, GA

*** We are an E-Verify Employer ***

Keywords: Hancock Claims Consultants, Alpharetta , Collections Specialist - Full Time, Other , Alpharetta, Georgia

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