Senior Technical Production Engineer

When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

Inside InComm from InComm on Vimeo.

About This Opportunity

We are currently looking for a Senior Technical Production Support Engineer with a passion for working with the latest technologies. In this role, the ideal candidate will serve as a technical lead in our Ownership Team. You will provide guidance and technical expertise for automating and operationalizing application deployments. You must possess the communication and management skills needed to oversee and manage multiple teams continually working on updating sections of code, testing the updated sections and deploying them

Responsibilities

* Act as SME and POC for ownership team in Fulfillment platform initiative and lead a team of Technical System Analysts. * Establish working relationship across matrix partner teams viz Operational, DEV, QA, Performance and business partners. * Coordinate the operational readiness and production go live in liaison with Ownership Manager. * Guide teams in designing, building, testing and deploying changes to existing software. * Deploy, configure, document and debug software, while properly escalating issues to meet deadlines by leveraging various tools available. * Automate various process relating to reboots and other processes using Ansible, Jenkins, GitLab, Terraform * Create operational dashboard and other metrics based on system logs, database SQL queries. * Identify manual processes that can be automated. Script and automate several core processes to improve application efficiency while ensuring highest platform availability. * Maintain and improve the company's cloud infrastructure. * Engage in Application Performance Analysis and recommend improvements by leveraging various performance analysis tools such as Dynatrace, JMeter, Lisa and various other monitoring tools such as OpsView and Splunk. * Implement continuous integration and delivery (CICD) within the development life-cycle * Engage with Incident response team to proactively troubleshoot any issues adhering to ITIL standards. * Conduct and document RCA's, coordinate resolution for applications and present relevant data driven metrics. * Work effectively in a team environment to produce good quality and timely results. * Parse, analyze and understand system log files. * Exhibit customer centric approach with ability to effectively interact with users of all levels. * Proactively identify and address system issues that could have potential impact to production. * Adapt to a dynamic work environment and make independent decisions while keeping management informed. * Support after-hours coverage/escalation & support on-call rotation.

Qualifications

* 5+ years of experiencesupporting and operating enterprise applications * Expertise in working in environment that support Object Oriented Programming and Design principles. * Experience in writing Relational SQL/Database, Automation Tools, Windows, Linux Systems is required. Experience working with any of the tools like LISA, JMeter, Ansible, Jenkins, GitLab, Terrafom is plus. * Good understanding Spring and REST/SOAP services, Spring Boot and microservices experience. Working in an ITIL and/or agile environment. * Working Knowledge of Azure is a plus. * Strong Analytical and Problem-solving skills to assess complex situations and address key issues quickly. * Must have demonstrated experience conducting RCA and coordinating resolution for applications. * Experience in leveraging DynaTrace, Splunk, Wireshark, VisualVM and other tools to debug critical issues. * Experience in executing full lifecycle of projects and driving Operational readiness, Production Go-Live efforts. * Good understanding of IT Service Management. Experience working with ServiceNow is preferred. * Good understanding of software lifecycle tools e.g. Jenkins, SVN/GitHub, Maven, JIRA, Wiki, SharePoint, etc. * Good understanding of and desire to implement continuous integration and delivery (CICD) within the development life-cycle. * Good command over verbal and written English and able to clearly communicate and articulate issues. * Bachelor's Degree in Computer Science, Engineering or related field. * Domain knowledge in Transaction processing application is a plus

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

* This position is eligible for the Employee Referral Bonus Program - Tier IV

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