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Director of User Experience Design job in Alpharetta, Georgia, United States of America | Other jobs at Equifax

Company: Equifax
Location: Alpharetta
Posted on: May 3, 2021

Job Description:

The Director of User Experience Design is responsible for setting design vision for digital initiatives, defining and enforcing the design process, and managing design output to ensure the final product realizes our strategic vision. You will have a focus on user experience throughout the entire customer journey and a philosophy of continuously measuring the user experience which boosts Customer loyalty, Customer satisfaction, Customer retention, and it will strengthen: Brand loyalty. As a hands-on leader, you will work along with the rest of the Experience Management CoE team members driving the product customer/user lifecycle including research, functional design, wireframing, user analysis, UX prototyping, A/B and multivariate testing and usability testing as well as managing the team of UX designers (internal and external). You partner with product line teams, business leaders, marketing, IT (development) and customer advocates to fuse design, strategy, technology, and customer value. Who is Equifax?At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.The Perks of being an Equifax Employee?We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.Grow at your own pace through online courses at You'll Do Builds, leads, aligns on and communicates the user experience design vision for all customer segments (personal wealth, business (D2C or B2C) and corporate) which meets long-term business goals and transforms the consumer/user experience Develops and refines the UX and creative design processes; supporting strategic alignment and speed to market, while ensuring what is released is a high-quality, well-tested differentiated experience. Builds, grows and mentors a high performing team of designers and UX professionals Deeply understand the market and the consumers Help to define the social media strategy that includes all paid, organic and customers responses Manages third party vendors, negotiating with and driving solution providers to adopt user-centered design practices. Serves as a subject matter expert, thought leader and innovation champion on UX and digital design across the enterprise Identifies and implements actionable user experience metrics and KPIs that measure ROI to the organization and communicate them effectively to leadership Leverages and deploys methodologies and techniques that increase collaboration and promotes a culture of experimentation and innovation Qualifications BS or MS in Human Computer Interaction, Human Factors, Information Science, Graphic Design with emphasis on UI design, or Computer Science with emphasis on new media technology At least 15 years of experience producing strategies and designs for online applications and products - someone with an eye and patience for detail, who is able to take requirements and produce pixel-perfect designs that others understand, at least 5 years in Direct to Consumer with Customer-Centricity culture Strong experience driving Customer-Centric Mindset. Analyze, plan and implement a carefully formulated consumer strategy in both quantitative and qualitative methods Extra Points for any of the Following Expert in using and following Section 508 and Web Accessibility Initiative (WAI) guidelines and specifications- W3C Web Content Accessibility Guidelines (WCAG 2.0 and2.1AandAA),AccessibleRichInternetApplications (ARIA),UserAgent Accessibility Guidelines (UAAG), and Authoring Tool Accessibility Guidelines (ATAG) Extensive experience creating and maintaining usable design systems, UI patterns Success Attributes of an Equifax employee; does this describe you?AccountabilityBraveryCuriosityCollaborationThink and act differentlyTrustOwnershipDecide-Execute-ShipWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!Primary Location:USA-Atlanta JV WhiteUSA-Atlanta-One-Atlantic-CenterFunction:Function - Tech Dev and Client ServicesSchedule:Full time

Keywords: Equifax, Alpharetta , Director of User Experience Design job in Alpharetta, Georgia, United States of America | Other jobs at Equifax, Other , Alpharetta, Georgia

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