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Customer Experience Associate

Company: Veterinary Emergency Group
Location: alpharetta
Posted on: May 3, 2021

Job Description:

Who We Are

Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed 24/7 veterinary emergency company with hospital locations across the USA. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a customer first mentality. We anticipate having 20+ locations by the end of 2020.

We are looking for a Customer Experience Associate to join our team at VEG Alpharetta! This person will have experience providing top-notch customer service in highly stressful situations while ensuring the hospital is running and operating smoothly and efficiently.
  • Orchestrates our unique VEG brand of high level experience for each customer from the moment they arrive until they leave and beyond.
  • Greets customers
  • Manages wait times
  • Builds strong relationships with customers by engaging with them regularly
  • Quickly addresses and resolves any customer-related issues and concerns
  • Provides information and acts as a trusted resource to customers
  • Assures the front desk is covered, managed and maintained at all times
  • Trains and monitors new hires in daily front desk processes and operations


Requirements
  • 3+ years experience in customer service preferably in the Veterinary field or hospitality, restaurant, wellness or health care industry
  • Strong technical skills - (Microsoft Office, Word, Excel, Google Suite)
  • The ability to learn veterinary software programs
  • Flexibility and available to work nights, weekends and holidays
  • Effective time management skills
  • Solution-oriented with a high attention to detail
  • Must be a self-starter and take initiative


Benefits
  • Industry-leading compensation
  • Health Insurance
  • Paid Time Off
  • 401K w/ company match
  • 10 weeks of Parental Leave with 100% pay!


Virtual Walkthrough of VEG Alpharetta! https //youtu.be/bTF2xNKqltM

Keywords: Veterinary Emergency Group, Alpharetta , Customer Experience Associate, Other , alpharetta, Georgia

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