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Client Service Executive

Company: Jobleads
Location: Alpharetta
Posted on: May 3, 2021

Job Description:

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year. Success Profile Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv. 9 Courageous 7 10 Strategic 8 Trustworthy 9 7 10 Motivational Socially Conscious Results Driven Productive Focused Achiever Problem-solver Medical, Vision and Dental Benefits Comprehensive benefit plans to suit your unique needs Fuel Your Life Wellness Program Resources to elevate your well-being 401(k) and Employee Stock Purchase Plans When Fiserv performs well, so does your financial health Employee Resource Groups Celebrating inclusion in the workplace Paid Time Away Providing the time off to manage personal needs Associate Experience: Hear from Veterans of the Armed Services Create Together Your Career and the Culture at Fiserv We are #FISVProud!! Associate Experience: Hear from Veterans of the Armed Services Create Together Responsibilities Requisition ID R-10227823 Date posted 04/20/2021 City Alpharetta State/Region Georgia Country United States Job Title Client Service Executive Job Purpose What does a great Client Service Executive do? In the role of a trusted advisor, you will assure client satisfaction by maintaining overall quality of multiple products and services for clients. Minimize losses as well as engage with Fiserv Business Leaders regarding overall relationship management. Serve as focal point for both external and internal customers. Maintain strong working relationships with business leaders throughout the organization. Responsible for day-to-day service issues, including ownership of the overall issue resolution process and associated internal/external communication; provide executive level reporting on Fiserv performance; uncover opportunities and oversee the implement ation of additional products and services which maximize both client and Fiserv develop client solutions to market challenges; lead daily operations for all client specific activities and services; break down barriers vital to assure quality products and services are provided; and institute remedial actions when appropriate to control and eliminate Fiserv and client liability. This includes supervising and consolidating service level requirements to ensure compliance with Client specific Service Level Agreements (SLA's). Communicate SLA performance levels to Clients. Maintain accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions. Function as the overall Project Manager for internal strategic and client specific projects and initiatives. Facilitate the client training process for platform applications,product releases and product functionality. May facilitate the Client communication and delivery process as it relates toproduct releases, regulatory changes, product/platform upgrades, fee revisions and system improvements. Participate in business reviews and/or creating client operational performance reviews. Basic Qualifications for Consideration: High School diploma or equivalent required; Bachelor's degree preferred 5+ years of client facing sales or client management experience working with mid to large enterprise size companies Strong interpersonal, written and verbal communication, presentation, and organizational skills Experience interacting with C level internal and external client interaction to ensure clients needs are met. In depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues Experience with Microsoft Office Suite (PowerPoint, Word, Excel) Preferred Qualifications for Consideration: Possess cross functional experience with Finance anddeal closing experience, 5 + years of client facing relationship/account management experience working with mid to large enterprise size companies Experience utilizing Salesforce tool and Microsoft Teams Join our talent community and stay informed about Fiserv career news, events and new opportunities. At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here. Take a peek inside our innovative culture and explore real associate stories that will help you Find Your Forward. We are #FISVProud - hear it straight from our associates and decide for yourself if Fiserv is right for you! Candidate Resource Center Need answers to a question about our process? Curious to learn more about next steps once you apply? Selecting your next career is no small matter, so that's why we are here for you every step of the way. Learn more about our application, selection and hiring process, and get the answers you need to FAQs about recruiting at Fiserv.

Keywords: Jobleads, Alpharetta , Client Service Executive, Other , Alpharetta, Georgia

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