Service Reliability Engineer Lead - VP

Company: CTI Education Group
Location: Alpharetta
Posted on: May 3, 2021

Job Description:

Job Description - Service Reliability Engineer Lead - VP (3166280)Job DescriptionService Reliability Engineer Lead - VPJob Number:3166280Posting Date: Feb 22, 2021Primary Location: Americas-United States of America-Georgia-AlpharettaEducation Level : Bachelor's DegreeJob: Production Management and Operational SupportEmployment Type : Full TimeJob Level : Vice PresidentDescriptionAbout Morgan StanleySince our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, and Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our client?s first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people?s talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.MS Wealth Management (MSWM) TechnologyMorgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of the following organizations: Sales, Banking & Corporate-Client Technology, Investment Solutions Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Data Services, Deployment Planning & Release Management, and the Chief Operating Office.Vice PresidentProviding exceptional vision and leadership, Vice President, Application Solutions Group (ASG) leads a team to deliver technology solutions and services in support of the Investment Solution business within Wealth Management. Lead efforts to continuously improve the quality of technology services and solutions to our business by defining and driving strategies and priorities. This role is responsible for ensuring an exceptional client experience, delivering solutions and services that align with business strategies, developing staff, streamlining processes, maintaining efficient and high-quality operations and managing external vendor services.?Responsibilities include:- Define the strategy to deliver high levels of services and solutions to enhance the stability and performance of application services and environments;- Oversee the deployment, monitoring, maintenance, development, documentation and support of high quality, reliable IT systems and application services- Work in collaboration with internal technology stakeholders to formulate and deploy strategic plans for providing cost-efficient technology solutions -and services;- Identify service improvement opportunities by leveraging incident management reviews, stability trends, Key Performance Indicators (KPI?s) and other sources to identify areas of improvement and drive continual improvement of services and solutions;- Establish the governance process and proactive review of technology services;- Work with the operational teams to create a repeatable operational readiness process ensuring that all applications and systems are monitored to the correct level in accordance with the Software Delivery Lifecycle process;- Partner with Infrastructure and Application Developers stakeholders to enhance services, information, automation and knowledge platform;- Align services and practice models to industry standards to promote efficiency and service quality;- Map key business drivers and key performance indicators to IT systems and metrics;- Work with Technology Architects and Application Developers to map architectures and critical processes for monitoring of key services and business functions;- Providing technical expertise and coordination on strategic planning for transformation programs;- Act as the point person to Wealth Management Capital Markets leadership on all Technology Operations services.- Manage team members consisting of full-time employees and consultants that provide production management services.QualificationsQualifications:- 15+ years of leadership experience in technology, preferably in Financial Services- Extensive experience with Trading and Order Management platforms.- Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations.- Extensive experience in the application onboarding/ DevOps Operational Readiness process to ensure the appropriate operational readiness requirements are driven as part of the software delivery lifecycle.- Strong understanding of IT Service Management (ITSM) experience (Service Design, Service Operations, etc.).- Strong thought leadership and technical expertise in Environments Management (Non-Production and Production) and Delivery.- Strong experience with application and performance management monitoring tools such as Splunk, AppDynamics, Gomez, etc.- Knowledge of Site Reliability Engineering (SRE) principals- Experience in Application Performance Management (APM), Infrastructure Monitoring, Systems Performance Management design and implementation, systems analysis and design, architecture, integration, programming, and technology operations.- Team management experience- including the ability to develop individuals and progress their careers.- Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment.- Technical skills should include knowledge of distributed and mainframe platforms.- Excellent analytical, communication, collaboration and negotiations skills.SDL2017

Keywords: CTI Education Group, Alpharetta , Service Reliability Engineer Lead - VP, Other , Alpharetta, Georgia