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Customer Service Representative - Alpharetta

Location: Alpharetta
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationCorporate Headquarters - Alpharetta, GAPosition TypeFull TimeEducation LevelHigh School Diploma or GEDSalary Range$14.00 HourlyDescriptionAs a Customer Service Representative (CSR), you will be an essential part of our company's 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email.A successful CSR will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers' challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CSRs thrive on customer interactions and never miss an opportunity to enhance the customer's experience with Ingo Money.Main Duties and Responsibilities: Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money Update and maintain a database of customers' informationHelp our customers to complete account applications Investigate and escalate account errors as neededPosition requires availability/flexibility to work a rotating 8 hour shift (5 days per week) within the hours of operation as listed below:9am-10pm Monday-Friday9am-6pm Saturday, Sunday, HolidaysQualificationsQualified Candidates must have the following Skills and Competencies:A customer focused attitude and excellent communication skills (both verbal & written)Strong listening and problem-solving skillsAbility to type 25 WPM, minimumComputer & web navigation proficiencyAbility to relate to all customer typesReceptive to coaching and feedbackMotivation to meet/exceed established goals1+ years customer service experience, preferably in a call center environmentThis position is located in Alpharetta, GA, but is temporarily remote due to COVID-19

Keywords: INGO MONEY INC, Alpharetta , Customer Service Representative - Alpharetta, Other , Alpharetta, Georgia

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