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Customer Service Representative

Company: O&M Halyard, Inc
Location: Alpharetta
Posted on: May 3, 2021

Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution.Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global companyJob Summary This position reports to Export Customer Service Leader and works as part of a team to support a customer base (regional / products). The incumbent receives direction on sourcing and product availability issues from various planning teams in Alpharetta and manufacturing plants.The position will process orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient manner.Core Responsibilities Receive orders to be shipped from North American distribution centers and process them in SAP in an efficient, timely, and accurate manner. Determine stock code availability and verify pricing. Configure customer orders (building containers) to best optimize equipment utilization and minimize distribution costs.Identify and implement plans, in conjunction with planning teams, plants, and distribution centers to establish ship date and location that best meets customer requirements.Along with International Transportation, monitor SAP system and Freight Forwarder tracking tool orders to ensure shipment on a timely basis to meet customer needs.Ensure all required documentation is provided to the customer and maintain customer records.Act as a focal point for all customer inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary Halyard teams to resolve issues. Prepare order status reports for customers as appropriate.Qualifying Experience Bachelor's Degree highly preferred in International Business and/ or Logistics1-3 years of experience in a Logistics or Customer Service function in a non-retail international environment.Understanding of International Logistics Microsoft Excel data management skillsStrong written and verbal communication skillsCandidate must be fluent in SpanishSAP experience requiredIf you feel this opportunity could be the next step in your career, we encourage you to apply.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

Keywords: O&M Halyard, Inc, Alpharetta , Customer Service Representative, Other , Alpharetta, Georgia

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