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Sr. Technical Writer - Infrastructure

Company: GalaxE.Solutions
Location: Alpharetta
Posted on: May 3, 2021

Job Description:

What You Will Do Research and analyze requirements for new infrastructure environment builds and Independent study of proposed data center solutions for all associated systems and hardware components. Create and maintain complex Visio flow diagrams that illustrate transaction traffic patterns, network connectivity, and all configurable system components. Work with project managers to map out documentation strategies and schedules. Collaborate with distributed engineers (Windows and Unix System engineers, Network, Security, SQL DB, and Monitoring) to gather technical build information for documentation deliverables. Author and publish the documentation suite for each infrastructure project for two core audiences (online HTML knowledge articles for global Operations Support teams authored in Service Point Knowledge Management System, and printed infrastructure reference guides for Platform Engineering authored in MS Word). Host virtual WebEx documentation turnover sessions to Operations Support teams. Participate as a key member of a large, centralized documentation team, taking part in peer reviews, mentoring, and exchange of best practices ideas and concepts.DOCUMENTATION FORMATS: Online knowledgebase and printed guides.Skills and Experience You Will NeedRequired: Ten years minimum experience producing technical documentation, preferably in the systems/hardware and data center infrastructure IT areas. Working knowledge of infrastructure server farms, network communications protocols, firewall security, system/application monitoring and WAN/LAN configurations Excellent written and verbal skills - must be able to build a rapport with infrastructure engineers, working closely with them to produce comprehensive documentation that describes sophisticated distributed platforms for internal support staff consumers. Excellent organizational and time management skills - must be able to juggle multiple projects under tight deadlines while being flexible to accommodate shifting schedules. Proven track record of performing research and independent self-study as part of production of documentation deliverables Strong Visio diagramming skills/experience. Experience with running/hosting WebEx sessions. Position requires hosting both large WebEx presentation-type sessions and smaller collaborative WebEx sessions. Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them. Hands on experience working with ServiceNow /ServicePoint Knowledge Base module a plus.TOOLS / APPLICATIONS: MS Visio Microsoft Word HTML or XML online authoring application Adobe Acrobat SharePoint MS Excel MS PowerPointEducation: Four-year college degree, preferably in Computer Science or English.Who We AreAbout GalaxE.SolutionsGalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America, program.We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Lets build something, together. #WeAreGalaxEEqual Opportunity Employer/Veterans/Disabled

Keywords: GalaxE.Solutions, Alpharetta , Sr. Technical Writer - Infrastructure, Other , Alpharetta, Georgia

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