Process Improvement and Re-Engineering Execution
Posted on: May 3, 2021
Process Improvement and Reengineering Leader
The Process Improvement Leader will work with North America
Claims Disciplines to assess and identify process optimization
opportunities through reengineering, digitization and automation.
This role partners with Claims, Intelligent Process Automation
(IPA) and Digital execution resources in Global Operations and
Claims Optimization, and will manage a team of analysts who may
perform many different tasks such as process re-engineering, time
study analysis, cost/benefit analysis, user story/acceptance
criteria documentation, test plan creation, testing and other
business readiness activities. These analysts will also be
accountable for opportunity identification, optimization, and
building the pipeline for process automation.
The Process Improvement Leader is the key driver of analysis and
recommendations for process optimization, identification of use
cases for automation, planning and implementation of discovery and
some execution phases and activities and achievement of the goals
for North America Claims.
The role requires approximately 50% travel to Chubb offices to
conduct process discovery and assessment activities with
product/process owners and SMEs.
This role has both internal and external customers. Internally,
the role requires a keen ability to execute in partnership with
peer colleagues and C Suite executives from: Claims Technical
Towers, Claims Service Operations, Global Center of Competency,
Compliance, Legal, Finance, Digital, Automation, Re-Engineering,
Analytics, IT, and Change Management., Externally, this leader will
collaborate with Chubb's Enterprise Automation Partners and
This position has a unique opportunity to build the foundational
infrastructure to enable future long-term growth for the company
and our shareholders. The role will play a unique part in helping
to shape change, build a culture that reflects our values, and
position the company for differentiated performance.
The core focus of this role is to lead the process opportunity
identification and execution of process transitions to deliver
greater efficiency, higher quality, and reduce risk. This unique
role has the opportunity to drive consistency, improve cost
efficiency, and reduce compliance risk within the operation.
Further, this leader builds and manages the governance and
performance of Automation implementations. Also unique, this leader
will work with both technical and non-technical teams to help drive
Chubb's mission and vision forward.
Partnering with North America Claims Discipline Leaders, Product
Owners, and IPA Capability leads to identify Automation and Process
- Engage Claims leaders to garner support for a discovery project
and maintain their support through to completion and goal
achievement. Build the pipeline of use cases and ensure that
discovery requirements are met.
- Participate in appropriate governance structures and facilitate
governance on Process Improvement team meetings.
- Establish team and peer communication structures to ensure
appropriate accountabilities in terms of changes and requirements
with regards to processes, technologies and workflows.
- Works with Claims leaders to resolve roadblocks escalated by
- Conducting Process Improvement and Discovery Analysis and
- Drive process optimization, conduct necessary data collection
and quantitative analysis, automation opportunity identification
and prioritization, and develop recommendations.
- Drive alignment on automation opportunity estimates,
complexity, and priority. Incorporate process improvement
initiatives required to successfully automate.
- Use process discovery tools and best practices to deliver
successful solutions and detailed analysis/outputs as
- Ensures process improvement initiatives transition smoothly
through lifecycle of opportunity identification, planning and
- Integrate and assess multiple discovery efforts across NA
Claims. Create exhibits as needed to support.
- Deploy program and project management standards for effective
delivery meeting Time, Quality, Budget requirements using Agile
project delivery methods.
Post Analysis Execution
Assign and lead employees who will perform future state user
story creation and assist with various business readiness
activities including but not limited to, test plan creation, test
execution, training, and post deployment support activities.
Utilizing and Sharing Practice
- Contribute to the continuous improvement of team approaches,
models, and knowledge by sharing information across other areas of
Chubb, building standards, developing intellectual property, and
capturing lessons learned
- Contribute to embedding a continuous improvement culture within
Effectively Manage Team
- Provide direction and guidance to team, ensuring goals and
measurements are in place.
- Coach team members to increase their knowledge and
- Motivate, lead and manage a team to achieve results and inspire
a shared vision of home office and field priorities. Establish an
environment that leverages diverse perspectives.
Preferred Education, Experience & Personal Attributes:
Keywords: Chubb, Alpharetta , Process Improvement and Re-Engineering Execution, Other , Alpharetta, Georgia
Didn't find what you're looking for? Search again!