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VP, Client Success

Company: Fiserv
Location: Alpharetta
Posted on: May 4, 2021

Job Description:

The VP, Client Success Leader is responsible for supporting the relationships of all Prepaid clients.  These client relationships require a client management team that will act as an advocate for the client and will have an unwavering commitment to exceed performance results for the client and for Fiserv.  This position would be responsible for supporting an account management portfolio of over $XXXMM in annual revenue.

Essential Job Responsibilities:  

This leadership role is responsible for managing multiple teams of client executives while working with a cross-functional Fiserv leadership team including sales, product, marketing, and finance.  Within this cross-functional team the VP, Client Management Leader will lead key activities including but not limited to:

  • Provide strategic direction to growing and retaining relationships with customers
  • Represent Fiserv and build alliances with the largest and most complex clients
  • Act as a change agent, keep a pulse on the market and voice of the client, and translate that into strategies and tactics to continually drive client reference ability and growth
  • Build and expand internal relationships and ensure alignment and coordination around how Fiserv manages our client relationships
  • Build talent by hiring, coaching, and mentoring a team of experienced senior account executives and delivery executives
  • Create a culture of excellence focused on high performance and engagement that helps position Fiserv as the market leader in open & closed loop.

Job Related Experience:

  • Minimum 10 years’ experience in client management within the financial services industry; experience with open & closed loop highly preferred
  • Minimum 5 years’ experience in a leadership role with budget and management responsibilities, including coaching and leading managers and directors
  • Experience managing large financial institutions in the areas of relationship management, service delivery, and sales
  • Experience developing complex account strategies and plan leading to increased client reference ability, revenue growth, sales, and end customer product usage
  • Experience working in large organizations with matrix relationships and demonstrated ability to influence senior leaders
  • Bachelor’s degree in Business Administration or other applicable business discipline required; MBA preferred

Keywords: Fiserv, Alpharetta , VP, Client Success, Other , Alpharetta, Georgia

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