What does a fantastic Sales Operations, Consultant do?
The Sales Operations function is charged with improving sales
performance through better processes, technology and methodologies.
The role of the Sales Operations Senior Analyst within this mandate
is twofold: 1) Provide direct support to the sales leadership team
that enables them to more effectively lead their teams, increase
the rate of adoption of the Fiserv Way of Selling and sales best
practices, and spend more time in the field. 2) Provide significant
contribution and support to major Sales Operations initiatives.
To be successful in this role, you will:
Be initial point of contact for all Salesforce.com (“eCRM)
reporting requests, issues, dashboards, etc.
Liaison with eCRM reporting team on reports and latest
Develop and Manage monthly management and sales reporting and
work to enhance it and transition to a more user friendly dashboard
Communicate effectively with sales leadership to identify and
address areas for improvement within their respective teams and
assist them where needed with internal meeting preparation,
territory analysis, and sales executive level reporting
Proactively collect and share sales best practices – identify
strategy and tactics that are working for one sales leader or sales
executive and share them with others
Support the sales forecasting process, as appropriate
Participate in planning and execution of major Sales Operations
Work with contracts administration team as needed
Work in partnership with other individuals and groups within
FRMS. These may include Finance, GMs, GSO, Product, Marketing,
Professional Services, etc.
Assist Director of Sales Operations with monthly operations
reviews, deep dive reporting, sales kick off, quarterly business
reviews, annual budget, and long range planning, as appropriate
The above statements are intended only to describe the general
nature of the job, and should not be construed as an all-inclusive
list of position responsibilities.
Qualifications for consideration:
3+ years of experience in a sales operations role in a software
company or comparable B2B industry (Consulting, Financial Services)
Salesforce or similar CRM experience required with ability to
create queries and reports
Demonstrated comfort working in a cross-functional,
Experience indicating an understanding of the sales process and
the support needs of a sales organization
Experience indicating an ability to understand and effectively
communicate with multiple functional groups
Demonstrated understanding of key sales performance metrics and
processes (pipeline, forecasting, demand generation, etc.)
Demonstrated ability to interact with and support senior
Solid understanding of business process management best
practices, documentation, and measuring continuous improvement
Ability to travel up to 25%
Functional Area Skills/Knowledge:
Ability to effectively prioritize and multi-task
Ability to distill loosely defined problems, identify potential
approaches and execute solutions
Strong analytical skills
Confident and highly communicative, with excellent business
insight and a willingness to challenge others or propose
Ability to work well within a team
Very strong skill level with Microsoft Office, especially
Strong organizational skills and attention to detail
Strong relationship building skills
Strong communications skills (written and oral)
Strong project and time management skills
Who we are:
Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today.
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are.
We welcome and encourage diversity in our workforce. Fiserv is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us!