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Sales Operations Consultant

Company: Fiserv
Location: Alpharetta
Posted on: May 4, 2021

Job Description:

What does a fantastic Sales Operations, Consultant do?

The Sales Operations function is charged with improving sales performance through better processes, technology and methodologies. The role of the Sales Operations Senior Analyst within this mandate is twofold: 1) Provide direct support to the sales leadership team that enables them to more effectively lead their teams, increase the rate of adoption of the Fiserv Way of Selling and sales best practices, and spend more time in the field. 2) Provide significant contribution and support to major Sales Operations initiatives.

To be successful in this role, you will:

Be initial point of contact for all (“eCRM) reporting requests, issues, dashboards, etc.

Liaison with eCRM reporting team on reports and latest updates

Develop and Manage monthly management and sales reporting and work to enhance it and transition to a more user friendly dashboard environment

Communicate effectively with sales leadership to identify and address areas for improvement within their respective teams and assist them where needed with internal meeting preparation, territory analysis, and sales executive level reporting

Proactively collect and share sales best practices – identify strategy and tactics that are working for one sales leader or sales executive and share them with others

Support the sales forecasting process, as appropriate

Participate in planning and execution of major Sales Operations initiatives

Work with contracts administration team as needed

Work in partnership with other individuals and groups within FRMS. These may include Finance, GMs, GSO, Product, Marketing, Professional Services, etc.

Assist Director of Sales Operations with monthly operations reviews, deep dive reporting, sales kick off, quarterly business reviews, annual budget, and long range planning, as appropriate

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications for consideration:

Bachelor's degree

3+ years of experience in a sales operations role in a software company or comparable B2B industry (Consulting, Financial Services) preferred

Salesforce or similar CRM experience required with ability to create queries and reports

Demonstrated comfort working in a cross-functional, matrix-oriented environment

Experience indicating an understanding of the sales process and the support needs of a sales organization

Experience indicating an ability to understand and effectively communicate with multiple functional groups

Demonstrated understanding of key sales performance metrics and processes (pipeline, forecasting, demand generation, etc.)

Demonstrated ability to interact with and support senior leaders

Solid understanding of business process management best practices, documentation, and measuring continuous improvement

Ability to travel up to 25%

Functional Area Skills/Knowledge:

Ability to effectively prioritize and multi-task

Ability to distill loosely defined problems, identify potential approaches and execute solutions

Strong analytical skills

Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes

Ability to work well within a team

Very strong skill level with Microsoft Office, especially Excel

Strong organizational skills and attention to detail

Strong relationship building skills

Strong communications skills (written and oral)

Strong project and time management skills

Who we are:

Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us!

Keywords: Fiserv, Alpharetta , Sales Operations Consultant, Other , Alpharetta, Georgia

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