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Business Systems Analyst, Staff

Company: Fiserv
Location: Alpharetta
Posted on: May 4, 2021

Job Description:

What does a great Business Systems, Analyst do?

In this role, you will be a critical member of a fast-paced, entrepreneurial software development team responsible for creating custom add-ons for our core banking software (DNA™) to maximize value for our Credit Union and Bank clients, and for creating integrations to allow our clients to use their preferred ancillary banking software products together with our core system. This role includes frequent direct contact with our clients and our development team.

You will assist with the software development and support process by defining and documenting software requirements and reviewing the developed software to ensure that it functions correctly, meets our software development standards and will fulfill our customers' requirements. Work directly with our clients throughout the software development, delivery and support life cycle as needed to ensure client satisfaction. Assist as needed with other activities relating to our team’s ability to effectively meet our clients’ needs.

In the role, you can expect to:

Work with Financial Institution (Banks and Credit Unions) clients to clearly define and document their requests.

Assist with diagnosis/troubleshooting of reported problems pertaining to software developed by the department.

Determine how to best implement the requested changes / customization. This may include working with Development staff, Product Managers, QA staff and / or other Business Systems Analysts.

Create business requirements documentation / programming specifications with sufficient detail to enable application developers to complete the programming request and the Financial Institution to understand how it meets their business needs.

Act as a Subject Matter Expert (SME) / mentor to development staff during the development phase of the project.

Ensure that the final user documentation effectively conveys the information our clients need to know about the software.

Test / validate developed software to ensure that the completed product matches with the business requirements and operates correctly.

Deliver software to clients or our Data Center and assist with questions that may arise relating to the installation, configuration, or successful operation of the software.

Assist with ongoing improvement initiatives; for instance - review and improvement of pre-existing application documentation.

Use your retail banking background to assist Financial Intuitions with formalizing their business requirements.

Basic Qualification for Consideration:

Four-year college degree or equivalent relevant experience

5 or more years' business experience within the Retail Banking and / or Credit Union industries.

Experience with software testing and validation methods.

Experience with creating and executing test plans.

Experience with software problem research methods.

Have a working knowledge of consumer banking deposit related operations including ACH, In-clearing, Deposit Interest Posting and Calculation Methods

Preferred Qualifications for Consideration:

Familiarity with the Fiserv DNA core banking system.

Familiarity with account / product design and implementation

Familiarity with Graphical User Interface design principles including Cards Based user interfaces

Understanding of SQL and experience with creating SQL queries

Experience with Microsoft Team Foundation Server (TFS)

Must possess excellent verbal and written communication skills since this position requires extensive communication with technical and non-technical audiences.

Highly motivated with the ability to work independently as well as in a team.

Ability to manage multiple priorities simultaneously and work under deadlines.

Must be detail oriented, and an innovative thinker, as many of the programming requests are for new capabilities.

Travel Required: Very limited travel, up to 5%.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Alpharetta , Business Systems Analyst, Staff, Other , Alpharetta, Georgia

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