Service Partner III

Company: Fiserv
Location: Alpharetta
Posted on: May 4, 2021

Job Description:

What does a great Service Partner do? The Service Management team within the Fiserv Credit Union Solutions group takes extraordinary pride in exceptional service and provides our clients service with a focus on consulting, dedicated support and project management capacity. The Client Services Partner has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. They are responsible for managing and developing operational relationships for their assigned clients; taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. The Client Services Partner works with the Client Partners to live the Fiserv Values through every aspect of our interaction internally and externally. Proper execution by a Client Services Partner results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references. The position will be responsible for advancing the knowledge, utilization and satisfaction of Fiserv products and services for an assigned portfolio of clients.

Business Description: Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.

We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

You can expect to:

Have enterprise wide accountability for ensuring quality delivery of products and services for their assigned clients Provide oversight, proactive planning and be aligned closely with Fiserv conversions, implementations, development, product management and client services Work closely with the Client Partner in Account Planning Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan Act as the primary point of contact for issue resolution and escalation Ensure metrics are met or exceeded; drives Client satisfaction through gathering and disseminating feedback to drive performance improvements Understand your client’s environment to ensure full utilization of our solutions for maximum benefit Provide various levels of reporting on accomplishments and in-process activities Analyze Client Surveys with the Client Partner to identify areas for improvement and development of action plans Demonstrate expertise in crisis management situations, using Fiserv knowledge to reach a positive conclusion to these concerns Demonstrate a willingness to assume a leadership role in addressing concerns that impact a large number of clients. Show an ability to see the big picture in working through these events while still understanding the responsibility to support your clients

Basic qualifications for consideration:

High School Diploma Required; Bachelors Degree Preferred 5+ years’ experience in the credit union industry 5+ years’ experience in customer service role, managing customer needs Strong planning, organizing, and time management skills Strong written/verbal communication skills Strong PC skills, particularly with MS Office applications Ability to travel up to 10% domestically

Preferred Qualifications for Consideration:

Knowledge of Fiserv systems Project Management experience Ability to identify needs, formulate a plan, and execute plan through resolution Ability to prioritize and triage a myriad of issues at one time

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Want to be a part of a team that effects change? This role supports our credit union products and solutions. These products provide integrated account processing solutions for more than one-third of the credit union marketplace. From identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service with the right tools in place. Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Alpharetta , Service Partner III, Other , Alpharetta, Georgia