Director, Client Partners DNA
Posted on: June 2, 2021
What does a great Director, Client Partners, DNA
The Director, Client Partners, DNA is responsible for leading a
team of Client Partners responsible for building and managing
client relationships, increasing wallet share, and driving client
retention. The Director will successfully lead the Client
Partners team with strategic directives, planning and client
development to ensure Fiserv is both managing and growing client
To be successful in this role, you will:
Lead a team of account executives responsible for selling DNA
and ESS products and maintaining high client retention.
Monitor client satisfaction, facilitate improvement as needed,
and regularly communicate with client’s key stakeholders in
conjunction with the Account Executive.
Manage client escalations to ensure client
Establish and maintain effective relationships with the credit
union executive team via onsite meetings.
Leverage industry trends and Fiserv offerings to demonstrate
Fiserv value proposition.
Assist the AE with formal proposals that drive revenue and
Increase ‘wallet share’ among Fiserv DNA client base.
Achieve quota (for self and team) and contribute to overall CUS
Acquire, develop, and manage talent capabilities of account
executives, with demonstrated ability to coach, motivate and drive
Develop & improve training programs for staff, inclusive of an
ongoing knowledge management strategy that allows AEs to keep up to
speed on products and services, as well as client success
Understand and effectively manage employee satisfaction.
Work closely with sales, marketing, and product teams to
identify developing client needs.
Work closely/collaborate with all leaders within Client
Services, as well as cross-functional leadership, with a focus on
maintaining superior customer service levels and strategic
Qualifications for consideration:
5+ years of talent development and sales leadership
Ability to build, maintain, and leverage relationships
effectively in a matrix environment
Proven effectiveness at leading and facilitating executive
meetings and workshops
Ability to prioritize, multi-task, and perform effectively under
Strong knowledge of sales processes
Excellent judgment and solid decision-making skills
Excellent executive-level communication and interpersonal
skills, with the ability to effectively navigate and mediate
conflict and foster honest dialog.
Ability to travel up to 60%
Who we are:
Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today.
We are #FISVProud of our benefits and well-being programs.
Our commitment to wellness, wellness education, preventive services
and fitness activities are designed to meet you where you
We welcome and encourage diversity in our workforce. Fiserv is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected
Explore the possibilities of a career with Fiserv and Find Your
Forward with us!
Keywords: Fiserv, Alpharetta , Director, Client Partners DNA, Other , Alpharetta, Georgia
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