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Director, Client Partners DNA

Company: Fiserv
Location: Alpharetta
Posted on: June 2, 2021

Job Description:

What does a great Director, Client Partners, DNA do?

The Director, Client Partners, DNA is responsible for leading a team of Client Partners responsible for building and managing client relationships, increasing wallet share, and driving client retention.  The Director will successfully lead the Client Partners team with strategic directives, planning and client development to ensure Fiserv is both managing and growing client relationships successfully.

To be successful in this role, you will:

  • Lead a team of account executives responsible for selling DNA and ESS products and maintaining high client retention.

  • Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with client’s key stakeholders in conjunction with the Account Executive.

  • Manage client escalations to ensure client satisfaction.  

  • Establish and maintain effective relationships with the credit union executive team via onsite meetings.

  • Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition.

  • Assist the AE with formal proposals that drive revenue and client value.

  • Increase ‘wallet share’ among Fiserv DNA client base.

  • Achieve quota (for self and team) and contribute to overall CUS revenue targets.

  • Acquire, develop, and manage talent capabilities of account executives, with demonstrated ability to coach, motivate and drive results. 

  • Develop & improve training programs for staff, inclusive of an ongoing knowledge management strategy that allows AEs to keep up to speed on products and services, as well as client success stories.

  • Understand and effectively manage employee satisfaction.

  • Work closely with sales, marketing, and product teams to identify developing client needs.

  • Work closely/collaborate with all leaders within Client Services, as well as cross-functional leadership, with a focus on maintaining superior customer service levels and strategic insight/partnership.

Qualifications for consideration:

  • Bachelor’s Degree

  • 5+ years of talent development and sales leadership experience

  • Ability to build, maintain, and leverage relationships effectively in a matrix environment

  • Proven effectiveness at leading and facilitating executive meetings and workshops

  • Ability to prioritize, multi-task, and perform effectively under pressure

  • Strong knowledge of sales processes

  • Excellent judgment and solid decision-making skills

  • Excellent executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.

  • Ability to travel up to 60%

Who we are:

Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Explore the possibilities of a career with Fiserv and Find Your Forward with us!

Keywords: Fiserv, Alpharetta , Director, Client Partners DNA, Other , Alpharetta, Georgia

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