Senior Relationship Manager

Company: Fiserv
Location: Alpharetta
Posted on: June 2, 2021

Job Description:

What does an outstanding Senior Relationship Manager do?

In this role, you will manage a portfolio of large bank clients that are existing members of the STAR Network, the debit payments network owned and operated by Fiserv.

As the face of the Star Network, you will share payments industry insights and STAR strategy and direction with existing large bank members and prospects.  You will be responsible for communicating the value of the network from a data and financial perspective; maintaining a high level of customer engagement that is measured through client retention goals; renegotiating existing client contracts and add-on network/product service opportunities; and acting as the Subject Matter Expert sharing your payments industry knowledge with internal account Sales Executives.

You can look forward to:

• Developing and improving executive client relationships with STAR Network key clients

• Working closely with various teams at Fiserv

• Developing and executing long and short-range plans

• Gathering and communicating product and competitive information from the market. Acting as an information resource to all internal functional areas including sales consulting, marketing, account teams and product management and becoming recognized as an industry SME internally and externally

• Working with the respective account executives and client managers to update clients on STAR Network direction and product roadmap

• Working with finance and modeling to establish client pricing

• Running various management reports and updates on a weekly and monthly basis. Joining account planning sessions as needed by account teams.

Basic qualifications for consideration:

• Bachelor’s degree preferred or equivalent experience.

• Minimum 5+ years of experience managing large accounts and accountable for add-on sales commitments and client retention. 

• Previous experience in the debit payments industry.

• Financial and/or analysis experience required.

Preferred Qualifications:

• Experience with large banks in the debit payments or EFT processing industry highly preferred.

Travel Required:

• 40% travel to client sites

Learn more about us. 

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. 

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. 

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel®  and STAR Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Alpharetta , Senior Relationship Manager, Other , Alpharetta, Georgia