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Enterprise Service Partner V

Company: Fiserv
Location: Alpharetta
Posted on: June 2, 2021

Job Description:

What makes an outstanding Enterprise Service Partner V?

In this role you will have enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned bank clients. You are responsible for managing and developing operational relationships for your assigned clients; taking primary responsibility for driving client satisfaction with service delivery. You will serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. The Service Partner works closely with a team of Fiserv Client Partners, Account Executive and other relationship leaders to deliver Fiserv Values through every aspect of our interaction internally and externally.  Proper execution by a Service Partner results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.

Key Accountabilities  

  • Enterprise Service Oversight and Coordination

  • Timely and accurate implementation of client projects

  • Enhanced client relationships / client retention

  • Meet or exceed targeted goal of client satisfaction

  • Enterprise Problem prevention and resolution

To be successful in this role, you will:

  • Have enterprise wide accountability for ensuring quality delivery of products and services for their assigned clients

  • Provide oversight, proactive planning and is aligned closely with Fiserv conversions, implementations, development, product management and client services

  • Work closely with the Client Partner in Account Planning

  • Develop and manages operational and technical relationships through in-person visits and phone calls to help carry out an account plan

  • Acts as the primary point of contact for issue resolution and escalation

  • Ensures metrics are met or exceeded; drive Client satisfaction through gathering and disseminating feedback to drive performance improvements

  • Provide various levels of reporting on accomplishments and in-process activities

  • Analyze Client Surveys with the Client Partner to identify areas for improvement and development of action plans

Basic Qualifications for Consideration:

  • 4 year college degree

  • 5+ years experience in the banking, technology or related industries

  • 5+ years experience in a customer facing role

  • Prior experience managing large, complex client accounts (support of sophisticated solution sets, dynamic relationships, communication around technical and vast infrastructure, use of project governance)

  • Ability to travel up to 25%

Preferred Skills, Experience, and Education:

  • Treasury Services background helpful

  • An in-depth knowledge of Fiserv BUs, resources, processes

Who we are:

Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. 

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  

Explore the possibilities of a career with Fiserv and Find Your Forward with us!

Keywords: Fiserv, Alpharetta , Enterprise Service Partner V, Other , Alpharetta, Georgia

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