Payroll Solutions Specialist II
Posted on: June 3, 2021
ADP is hiring an Payroll Solutions Specialist --
Level II. The Payroll Solutions Specialist supports Major
Accounts Comprehensive Services Client users with Comp Payroll on
WFN, PayX, ezLM, Portal, HRB and related applications by providing
guidance and research in response to a wide variety of questions
and issues presented by Client Payroll Administrators. The person
in this role will use multiple tools and research resources in
order to develop an accurate and comprehensive response to a wide
range of inquiries regarding payroll practices and tax
considerations, taking into account the differences across states
and localities. Due to the nature of the Comprehensive Services
business, the person in this role will also interface with multiple
ADP service organizations as well as third party vendors that
provide services to our Clients. To support a unified Client
experience, they will also have familiarity with common HR
questions and will access systems in other service organizations
and other knowledge bases. This person also works closely with the
Comprehensive Services Relationship Manager to address Client
requests for guidance and best practices. The Payroll Support
Representative will also be assigned to a specific group of Clients
for the purpose of providing proactive updates and
Facing with Assigned Comp Payroll Client Base
Inbound Client Calls
Relationship Owner for Comp Payroll Clients
Processing & WFN/AutoPay Payroll Technology Support
PR, HR & Benefit Questions and Issue Troubleshooting
Proactive Outbound Contact
Payroll Support and Best Practices
with Payroll Processing Representative
At ADP we are driven by your success. We engage your
unique talents and perspectives. We welcome your ideas on how to do
things differently and better. In your efforts to achieve, learn
and grow, we support you all the way. If success motivates you, you
belong at ADP.
strive for every interaction to be driven by our
CORE values:Insightful Expertise,
Integrity is Everything, Service Excellence, Inspiring Innovation,
Each Person Counts, Results-Driven, & Social
to questions from Clients regarding the use of the WFN, PayX, ezLM,
Portal, and HRB applications. Provides application/navigation
Clients with Client data maintenance, setup, configuration changes
in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates
with all functional areas (e.g. PTO, Special Calcs, Time and
Attendance schedule, 401k, etc.) as needed.
new feature setup requests (e.g. Group Term Life, HSA, direct
deposit calcs, special calcs, Benefit Accruals, Multi-J, split
wraps, add'l locations, etc.).
and supports Clients with Payroll processing questions and issues
and collaborates with Payroll Processing Representative to
communicate updates, changes or issues from Clients to ensure
timely and accurate payroll processing.
on-line tools and other resources to research and respond to Client
inquiries requiring guidance on how to address a wide variety of
payroll, pay practice and payroll tax questions and
with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third
party vendors involved in providing services to identify and
resolve issues and ensure that these services meet Client
Client issues to SSS, Tech Services, Project Services, Connections
Team, Carriers, Development or other 3rd parties as appropriate.
Communicates status and resolution to Client.
complex projects including:
updates, special reports, tax amendments, company setup,
OT, Double Time, etc. researches historical data for adjustments
Benefit Accruals recalculates and imports corrections
Client with tax changes for understanding, conducts research and
follow-ups as needed.
with RM to provide consultative support/ recommendations on
optimizing utilization of product offerings. Participates in
ongoing Client status calls and Implementation calls to review,
understand and provide guidance on Payroll Setup and identify and
resolve potential issues.
communicates and reaches out to Client base to identify any
upcoming Company changes/updates and collaborates with Clients to
address any issues or concerns.
CIT standard documentation for Clients - document needs to be
continually updated based on Client details on payroll processing
and should include Client expectations.
issues from Quarter and Year-end error prevention notices by
working with Client to determine corrections needed and generates
details on changes needed for processing of additional
Client Managers of tax related changes requiring employee level
changes based on information provided from ADP Corporate for all
Tax Registration Services once the Client is live - verifies tax
registrations are live on statistical summary report and verifies
that all jurisdictions are active and notifies Client as
other related duties as assigned.
extended hours during peak seasons. May work 5 - 10 hours of OT 6 -
8 weeks of the year.
Relationship Owner for Comp Payroll Clients with Consultative
Payroll Processing & WFN/AutoPay Payroll Technology
General PR, HR & Benefit Questions and Issue
of managing larger/more complex clients with more sophisticated PR
made are based on established processes and procedures. Exceptions
are referred to manager or senior team members.
more discretion and judgment
may result in P&I assessed by the government
Note: Based on the size of the client the P&I
assessment is directly related to the actual dollar amount
to the nature of the data, any security breach would put ADP's
brand name at risk.
may result in dissatisfied clients and potential lost revenue to
Contact (Internal & External):
Internal: work with other ADP Teams for escalations, issue
resolution and collaboration with other service areas and
collaboration with other service areas
External: ADP Client Contact
coach less senior Specialists and provide procedural guidance to
support staff. May include stretch assignments, process
improvement, and special projects.
Education Qualification: Bachelor's Preferred
Experience: 3 -- 5 years of automated multi-corporation,
multi-state, payroll processing with basic knowledge of payroll tax
principles plus age and hour laws.
addition to the Level I Experience should also have:
gained a strong working knowledge of all ADP systems that impact
the payroll processing
training and proficiency on complex topics (MRs, GLs, Benefit
Accruals, Special Calcs, Amendments, ADPR, EZLM, ACA)
additional features and /or tools
Keywords: ADP, Alpharetta , Payroll Solutions Specialist II, Other , Alpharetta, Georgia
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