What does a great Client Partner III do? Provide comprehensive
solutions to Fiserv’s largest credit union clients. Serving as the
primary contact for the client’s executive and/ or senior level
managers, you will be responsible for managing and growing the
overall relationship with key decision makers and influencers at
assigned clients to create customer loyalty and increase revenues.
This position will leverage Fiserv solutions to maximize client’s
growth and profitability, utilizing various company resources to
ensure client satisfaction, retention and increased profitability
You can expect to:
Establish and maintain effective relationships with the credit
union CEO/President and other key senior executive and operational
decision makers. Understand the politics of client’s organization
in order to appropriately influence decision makers. Understand the
credit union’s business challenges, strategic objectives,
competitive standing, and critical success factors to determine the
best Fiserv solutions. Leverage Fiserv internal resources to
establish and maintain an effective relationship with the client.
Develop and document an Account Plan at least annually that
includes the integration of other Fiserv business units, establish
a course of action to accomplish specific goals, and take the lead
on the Account Plan with other business units. Promote client
attendance at Fiserv sponsored events such as annual client
conferences, regional client conferences and user group
Develop a plan to proactively secure timely contract renewals.
Monitor client satisfaction, facilitate improvement as needed, and
regularly stay in touch with client’s key stakeholders. Leverage
industry trends and Fiserv competition knowledge to demonstrate
Fiserv value proposition.
-Revenue Maintenance & Growth-
Achieve annual sales quotas based on add-on products and
services and renewals. Understand and promote Fiserv capabilities,
solution sets and match those with client’s needs, ensuring that
Fiserv increases wallet share with each client through compelling
business unit cross sales and Fiserv Enterprise Solutions sales.
Enterprise Solutions include Digital Bundle (such as Online
Banking, Online BillPay, and Mobile platforms), Card Services, and
EMV. Develop formal proposals for additional products & services
that address the client’s needs. Ensure a fair return on Fiserv
services rendered by following up on any client receivables and
negotiating a fair resolution on any items in question
Basic qualifications for consideration:
Bachelor's Degree is preferred 5+ years in financial
institutions, with successful experience selling services, and/or
related financial institution leadership experience, preferably in
credit unions 5+ years proven success in a sales position servicing
major or national accounts Proven ability to build relationships
with senior management or executives and requires minimal
supervision and direction Proven experience structuring and leading
complex multi-million dollar deals Demonstrated success in
negotiating with CEO/President and other senior executives
Competitive sales renewal ability Proven track record in
attaining/exceeding quota based metrics Strategic account planning
experience required Strong presentation skills Excellent
communication skills that include internal communication of client
opportunities, issues, escalations and external communication that
includes key Fiserv messages Demonstrated leadership coupled with
strong business acumen Requires ability to influence at multiple
levels internally and externally to accomplish business goals
Proficiency in working with Micorsoft tools, Teams, Outlook, Word,
Excel, PowerPoint Ability to travel 50%
Role is performed remotely within the United States; not
eligible in Colorado
Learn more about us.
To support the total well-being of our associates, Fiserv takes
a broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are.
Want to be a part of a team that effects change? This role
supports our credit union products and solutions. These products
provide integrated account processing solutions for more than
one-third of the credit union marketplace. From identifying and
adapting to changing regulations and mitigating risk to keeping
pace with evolving technology and providing excellent member
service with the right tools in place. Fiserv helps credit unions
eliminate barriers to growth, realize efficiencies, ensure
compliance, face risk issues head on and provide the superior
service members deserve.
Life moves fast. And as it does, we know most people aren’t
thinking about “financial services” But we are.
We help people and businesses move money and information every
minute of every day. Our solutions connect financial institutions,
corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today. The company’s approximately 44,000
associates proudly serve clients in more than 100 countries, so
their customers, members and consumers can move money when and
where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that
moves the world. As a FORTUNE™ 500 company and one of FORTUNE
Magazine World’s Most Admired Companies for the seventh consecutive
year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.