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Proposal Management Specialist, Senior

Company: Fiserv, Inc.
Location: Alpharetta
Posted on: June 4, 2021

Job Description:

Fiserv is seeking a full-time associate with outstanding proposal management skills to support requests received from a client or prospect requiring Fiserv official response to a question or set of questions deemed as RFXs (for example, RFI, RFP, RFQ/RFT, Questionnaires and more). As such, Proposal Management Specialist Senior is a key and strategic role requiring exceptional proposal management skills in both project management and writing. The candidate must possess strong leadership skills and has more than five years of hands-on experience within a fast-paced proposal center environment.

What does a great Proposal Management Specialist do?

As a Proposal Management Specialist Senior, your clients will consist of merchants, financial institutions and government entities. You will collaborate/interface with the deal team, including sales, proposal personnel, subject matter experts (SMEs) and executive leadership to complete different types of RFXs. Your tasks will include, but are not limited to content development, curation and editorial review of proposal-specific responses, including tailoring executive summaries, cover letters and other proposal-specific responses for the overall proposal submission. You must possess or quickly gain an intermediary knowledge and understanding of the Fiserv products, platforms and solutions (for example, merchant processing, prepaid solutions (closed and open loop), ACH, digital commerce, biller and output services) to effectively lead the deal team in drafting targeted client-centric submissions that bolster our strengths across the payment processing ecosystem. In addition, you will manage ad hoc independent assignments such as updating existing content database information and maintaining a consistent brand through the creation and use of templates, presentation materials, graphics and supporting tools. This is a fast-paced environment with many competing proposals in process; so, you must be able to work independently and collaboratively from the outset.

Roles and Responsibilities

  • Provide overall management and direction of the proposal process, ensuring all defined timeframes are met
  • Provide strategy and management for overall RFx response content and messaging based on client objectives
  • Ensure proposal responses are compliant and in accordance with client specifications and Fiserv standards, and ensure quality control throughout the proposal process under tight deadlines
  • Work with sales and SMEs to address client RFx requirements
  • Develop and ensure the RFx-specific messaging and win themes are in line with the overall brand voice and language that is appropriate to the given opportunity and audience
  • Ensure the Fiserv messaging/themes/value propositions positioned for the deal are reflected in the proposal
  • Produce compelling drafts adhering to client pain points and requirements
  • Ensure the solution fits and in accordance with the requirements and the identified client-specific benefits are unique to the business value offering

Education and Job-Related Qualifications:

  • Intermediary knowledge in merchant processing, prepaid solutions (closed and open loop), ACH, digital commerce, biller and output services within the financial services/Fintech industry
  • Bachelor's degree in in Marketing, English, Communications, Journalism, Mass Media or a related field
  • Minimum five years' experience in a financial services/payment processing (or similar field) fast-paced proposal environment responding to merchant, financial institutions and government and RFXs

Preferred Skills and Experience:

  • Fiserv product knowledge in the areas of merchant processing, prepaid solutions, ACH, digital commerce, biller and output services preferred
  • Strong proposal writing experience in a fast-paced, high volume environment is critical; excellent verbal and written communication skills - writing original content and editing are essential functions of the job
  • Exemplary organizational skills, including accuracy and timeliness with the ability to work well under pressure managing multiple activities and meeting established goals in a deadline-driven environment
  • Ability to interact with various levels within the organization; ability to work irregular schedule and necessary hours to meet required deadlines; must be able to work independently
  • Strong skill level with Microsoft Office products (for example, Word, Excel, PowerPoint, Visio and so on)
  • Salesforce.com and SharePoint experience
  • RFPIO or similar proposal automation software experience
  • Strong relationship building skills both internally and externally
  • Strong problem solving skills and attention to detail
  • Responsive, reliable and results oriented
  • Strong analytical skills
  • Well organized and detail oriented, able to track multiple project plans and due dates
  • Handle rapidly changing priorities and aggressive deadlines
  • Ability to understand and articulate customer business requirements and develop the corresponding proposal design
  • Lead or contribute to projects from start to finish with minimal supervision
  • Excellent verbal, written and group communication skills with proven writing and editing experience
  • Detail oriented with in-depth knowledge and application of English grammar and ability to proofread all written materials including proposals presentations and related documents
  • Superior follow through capabilities and ability to work under pressure to meet deadlines
  • Conceptual and visual creative skills
  • Strong content planning, strategy development and management abilities
  • Able to maintain high level of diplomacy and adaptability with professionalism
  • Ability to work in a team environment as well as independently with limited supervision
  • Communicates with all levels of the organization, from highly technical to senior-level business leaders
  • Ability to adapt and apply the knowledge gained from experiences of several projects
  • Association of Proposal Management Professionals (APMP) Certification a plus

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision,lifeinsurance and disability options.

We are #FISVProudof our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protectedveteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Apply Now

Keywords: Fiserv, Inc., Alpharetta , Proposal Management Specialist, Senior, Other , Alpharetta, Georgia

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