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Customer Service Representative

Company: Benefitmall Inc.
Location: Alpharetta
Posted on: June 6, 2021

Job Description:


This role will ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquires.


  • Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
  • Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.
  • Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
  • Provides quality customer service for issues regarding employee enrollment changes, ID card status, and effective date inquires.
  • Occasional long, irregular hours.


  • High School diploma or equivalent required.
  • A minimum of two (2) years' experience in Call Center/Customer Service environment in the healthcare/insurance field required.
  • Working knowledge of medical conditions/terminology and insurance products.
  • Possess a good understanding of HIPAA laws and guidelines. Knowledge of Microsoft Office, specifically Excel, Word, and Outlook; proficient in web browsers.
  • Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
  • Ability to read, analyze and interpret Explanation of Benefits (EOB).

Who We Are

At BenefitMall, we believe a company is only as good as its investment in an employee's future. We offer professional growth and tuition reimbursement, a rewarding wellness program, and numerous employee discount programs. In addition to our family centered, casual work environment, joining our team means receiving competitive compensation, comprehensive health benefits, paid time-off, employer-paid holidays, and 401(k) match.

When you join BenefitMall, you aren't just starting a new job, you become an important part of our growing and collaborative team. With over 40 years of providing benefits services nationally, BenefitMall is an industry-leader dedicated to offering top-notch solutions to our clients.

We are an EOE F/M/D/V

BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Keywords: Benefitmall Inc., Alpharetta , Customer Service Representative, Other , Alpharetta, Georgia

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