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Chargeback Reimbursement Clerk

Company: Ultimate
Location: Alpharetta
Posted on: June 6, 2021

Job Description:

Seeking a talented and self-motivated Payment Operations Chargeback Specialist to join our team. Our ideal candidate will be responsible for researching chargebacks and building dispute cases with our customers to recover funds on unauthorized charges. The Chargeback Specialist has an eye for detail and is extremely organized in maintaining proper documentation of chargeback statuses. Additionally, they will understand and follow current procedures and identifies method improvements to ensure financial transactions are accurate and appropriate.

Detailed Description

  • Primarily responsible for managing and reconciling open chargebacks and dispute payments on accounts receivable.
  • Analysis of disputes from both a current and historical perspective to understand the root cause of disputes, develop and implement solutions to minimize or prevent them going forward.
  • Collaborate with AR team, internal departments and customers to maximize recovery and prevention of chargebacks
  • Establish procedures for timely resolution of chargebacks, monitor compliance and report findings to management
  • Partner with internal/external departments to highlight and resolve open chargebacks. Educate internal departments of the importance of diligent process compliance to positively impact chargebacks
Job Requirements
  • Bachelor's Degree or relevant coursework or experience required; accounting, finance, or business, 3 - 5 years of direct chargeback experience preferred
  • Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
  • Strong knowledge and understanding of Accounts Receivable functions preferred
  • Must thrive in a fast-paced environment and work well under stress. The individual needs to have good people skills and work well independently and within a team environment. Excellent communication skills (oral and written) with the ability to develop relationships across departments.
  • Thorough understanding of bank operations, industry trends & best practices, and federal and state banking
  • Must be assertive and be a motivated self-starter with a sense of urgency and flexibility to handle changing priorities and tight deadlines.
  • Working knowledge of Microsoft Excel (Intermediate or higher); ability to track, sort, and generate and examine reports
  • Must have experience working directly with merchant processors (i.e. WorldPay/Vantiv/Elavon)
  • Must be persistent and have effective follow-up skills
  • Very strong analytical skills
  • Other Duties as assigned

Working Conditions
  • Work is performed inside a corporate office building with open floor plan. This is a professional office environment with a business casual dress code. Due to COVID-19 outbreak, ideal candidate may be required to work from home in an environment consistent with office environment.
Work Hours
  • 8AM - 5PM Monday Friday
  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Employee Assistance Program
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Alpharetta , Chargeback Reimbursement Clerk, Other , Alpharetta, Georgia

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