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Software Support Engineer - C, Perl

Company: Amdocs
Location: Alpharetta
Posted on: June 6, 2021

Job Description:

Job ID: 98823

Required Travel :No Travel

Managerial - No

Who are we?

If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Responsible for design, development, modification, debug and/or maintenance of software systems

What will your job look like?

Major Function:

  • Understands & analyses business problems and needs for Samson billing system implementation at T-Mobile USA.
  • Support daily operation and resolve customer issues in timely manner
  • Acts as a liaison among stakeholders communicates and implements recommended solutions in the relevant support area of Number Portability.

Major Duties:

  • Support full Ensemble implementation and new products as part of the CSM and WNP production support
  • Write high level design documents that describe the solution end-2-end , including the impact on business processes, integration points, new screen flows, etc.
  • Analysis and documents business and technical requirements that best reflect customer needs.
  • Effectively participates in and/or leads formal and informal reviews with stakeholders, applying knowledge and experience and providing technical perspective and support; Performs demonstrations of solutions to users.
  • Responsible for communicating the solution to customers' business and/ or IT personnel, explaining the details of new solutions and their impact on business processes and ensuring that the customer understands the solution.
  • Follows up on solution design issues in his domain until solution is signed off and supports the resolution of configuration/ implementation-related issues if and when they arise.
  • Perform efficient work for keeping the highest quality support level
  • Involvement on accepting new version upgrades ensure high quality
  • Support smooth operations of Samson application in production
  • Be actively involved in the design and development of new functionalities and proactively own them before and after deployment in production
  • Insure testing quality by validating the test cases and recommend on testing strategy
  • Review the test results for all code fixes, under your area of expertise, provided either by OGS or by Triage team and provide notes
  • Provide an appropriate training sessions to your T-Mobile peers, after coordinating this activity with your leads to keep them up-to-date with all new and existing functionalities
  • On Call support and reporting back to managers about the daily operations and issue.

All you need is...

  • Knowledge in Amdocs products (CSM) will be huge plus
  • 3-5 years' of experience in business/system analysis, working with customer on requirement & business processes definition
  • Demonstrate strong technical skills
  • Good understanding of Wireless Billing business.
  • Ability to interpret the business context around technical challenges
  • Perform efficient work for keeping the highest quality support level
  • Excellent time management skills
  • Ability to work effectively and productively as a team member
  • Strong desire to work in an information systems environment
  • Excellent verbal and written communication skills
  • The job includes interaction with development teams, and customer teams.
  • Provide on-going support services at customer site & participate in implementing of new versions
  • Performing critical & non-critical support activities along with on-call support
  • Ownership of critical issues and provide timely solutions and analysis
  • Be able to work independently with all production application support teams & liaise with different teams to resolve production issues
  • An experienced programmer with broad responsibilities and analysis skills within the SW Development/application support stream.
  • Provide a quick & professional analysis/trouble shooting to priority one calls & other production related escalation.

Software/Hardware Knowledge:

  • Hardware:HP, SUN, Windows Workstation
  • Operating systems: Windows, LINUX
  • Programming Languages: C, Perl, SQL, PL/SQL, PowerBuilder (Plus), Tuxedo, Java, Cloud computing
  • General Software TOAD ( SQL Tool ) , Microsoft Office, Jir, Oracle

Why you will love this job:

  • You will be challenged to design and develop new software applications.
  • You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

reasons to work for amdocs

Join a leading global software and services provider championing creativity and technology to build a better connected world

Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

Treat yourself with generous holidays gifts from Amdocs

Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

Enjoy our generous paid parental leave policy

Enjoy a wide range of fun company activities for you and your family

Secure your and your family's future with Life and Disability insurance

Take paid time off to volunteer for the causes that you're passionate about

Explore internal mobility opportunities. Experience different roles within Amdocs

Stay grounded with wellbeing and mediation courses, lectures and self-development tools

Nearest Major Market: Alpharetta

Nearest Secondary Market: Atlanta

Keywords: Amdocs, Alpharetta , Software Support Engineer - C, Perl, Other , Alpharetta, Georgia

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