Customer Service Rep - I

Company: Judge Group, Inc.
Location: Alpharetta
Posted on: June 6, 2021

Job Description:

Location: Alpharetta, GA
Description: Our client is currently seeking a Customer Service Rep - I

This job will have the following responsibilities:

• Review incoming documents to ensure compliance to documented process and requirements prior to completion.
• Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently.
• Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence.
• Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.

• A Bachelor's degree or equivalent work experience.
• Strong mathematical and statistical skills.
• Microsoft Office products (MS Excel, MS Word, and MS PowerPoint).
• Knowledge/experience in a high volume, production environment.
• One or more years of customer support experience.
• One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,).
• Strong written and verbal communication skills.
• Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs.

Keywords: Judge Group, Inc., Alpharetta , Customer Service Rep - I, Other , Alpharetta, Georgia