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Customer Service Rep - I

Company: Judge Group, Inc.
Location: Alpharetta
Posted on: June 6, 2021

Job Description:

Location: Alpharetta, GA
Description: Our client is currently seeking a Customer Service Rep - I

This job will have the following responsibilities:

  • Review incoming documents to ensure compliance to documented process and requirements prior to completion.
  • Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently.
  • Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence.
  • Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.

Qualifications & Requirements:
  • A Bachelor's degree or equivalent work experience.
  • Strong mathematical and statistical skills.
  • Microsoft Office products (MS Excel, MS Word, and MS PowerPoint).
  • Knowledge/experience in a high volume, production environment.
  • One or more years of customer support experience.
  • One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,).
  • Strong written and verbal communication skills.
  • Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs.

Contact:

This job and many more are available through The Judge Group. Find us on the web at - provided by Dice

Keywords: Judge Group, Inc., Alpharetta , Customer Service Rep - I, Other , Alpharetta, Georgia

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