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Customer Care Project Manager

Company: JBT Corporation
Location: Alpharetta
Posted on: June 6, 2021

Job Description:



JBT is a diverse, global company with many needs for international management talent and great opportunities for experienced graduates. Our businesses are worldwide and opportunities are broad in scope.

Start your career with us.

Being a global company allows us to present you with a number of career opportunities. JBT is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood and bakery industries are among our customers.

To manage Customer Care projects of major equipment modifications from Order Entry, Sales Support for Parts and Labor quoting efforts, Purchase Requisitions, Expedited Shipments, ATR's, MRR's and RMA's. Heavy interaction with Field Service Manager, Field Service Technicians, Purchasing Team, Sub-Contractors and WH personnel. Responsible for the coordination of all materials from Supplier to Customer destination. Assure that sub-contracted labor is properly informed of task and scope of work. Manages the Financial Performance of the project to deliver expected or above customer satisfaction, on time, and within the project budget. Serve as the primary internal point of contact for the customer during the order execution phase of the project. Position will also support Customer Care project Change Orders to existing projects.


  • Coordinate with sales, service and engineering as needed. Maintain safety compliance with company regulations, as well as plant safety regulations.
  • Maintain a delivery and financial forecast for upcoming projects. Communicate that forecast effectively through the Customer Care and manufacturing organizations.
  • Work closely with customer maintenance personnel who are responsible for minimizing the downtime of in-process equipment by supplying phone-troubleshooting support and assisting in routing of proper personnel to customer's site.
  • Work closely with Customer Care Sales to process sales leads. Create budgets, analyze project risks, and develop written quotes or proposals back to CC Sales to provide to customers.
  • Manage customer expectations with respect to scope of work, project schedule, and buyer/seller responsibilities. Procures sign-off for customer's agreement/completion of their mechanical and production start-up responsibilities.


  • BS Degree in Engineering (Mechanical, Industrial, or Manufacturing) or Project Management required.
  • Certification in Project Management (PMP through PMI or equivalent) preferred.
  • Knowledge of JBT Equipment (Freezing/Stein/DSI/CAT/Wolftec equipment) preferred.
  • Ability to handle multiple tasks and thrive in a change-oriented, high stress environment.
  • Ability to read and interpret engineering and assembly drawings.
  • Strong interpersonal skills and ability to effectively interface with co-workers, customers, and suppliers.
  • Strong problem solving/root cause analysis techniques along with preventive and corrective action skills.
  • Strong reporting and presentation skills. Ability to develop, monitor, analyze, and control project budgets.
  • Strong organizational, negotiating, planning, verbal and written communications skills.
  • Computer skill expertise in spreadsheet, word processing, and MS Outlook software applications.
  • A working knowledge of ERP business system software a plus.


  • Three to five years' experience in the Project Management field in a capital equipment environment preferred.
  • Technical background in manufacturing, fabrication, and/or construction disciplines preferred.
  • Leadership and team-building experience with the ability to integrate a diverse group of people to achieve objectives.
  • Experience in supplier/procurement processes.

Work Environment: Spends approximately 90% of time in an office or meeting environment. Exposed to possible shop or site installation hazards including heavy equipment, shop traffic, uneven/slippery footing, inclement weather, etc. Installation sites require appropriate safety measures such as hard hat, safety shoes, and safety glasses.


JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.


It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to

You may also call 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

Keywords: JBT Corporation, Alpharetta , Customer Care Project Manager, Other , Alpharetta, Georgia

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