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Service BDC Representative

Company: Angela Krause Ford
Location: Alpharetta
Posted on: June 6, 2021

Job Description:

About the company:

Angela Krause Ford Lincoln has been the leading Ford & Lincoln dealer in the Northern Atlanta area for over 25 years. We attribute our longevity to our focus on both customer and employee satisfaction. Our staff members are not just a number; they are the life blood of our business. We acknowledge and support every employee, regardless of position, and we care for everyone individually. We love to help people grow, we promote from within, and we celebrate individual success stories! We look forward to welcoming you to the family here at Angela Krause Ford Lincoln of Alpharetta.

 

We are looking for Energetic and Motivated people to join our growing Service Business Development Call Center. Applicants must be self-motivated with high energy, enthusiastic, dependable, and results driven.

 

Responsibilities:

* Answering incoming calls and either setting the appointments or directing the calls to the appropriate service employee. * Making outgoing lead-based sales calls to get people to come to the dealership for service repairs and maintenance on their vehicle. * Taking part in phone campaigns like calling customers who have not been in for over a year, customers whose brakes and/or tires were close to needing replacement on their last visit, warranty reminders, safety recalls, etc. * Communicating with Service Advisors to clarify/resolve any customer issues or concerns regarding service appointments, vehicle status, transportation needs, etc.  

Requirements:

* Exceptional communication and conversational skills are an absolute must!!! * High School Diploma or equivalent * Customer Service and Sales experience required * Automotive experience not required but is a plus * High-volume phone sales experience not required but is a plus * Experience in an internet sales position not required but is a plus * Will be required to make a minimum of 50+ outbound contact attempts (call or text) per day. * Stable work history required with historical job stability * Proficient with basic computer applications * Outgoing and friendly personality not easily intimidated, ability to handle customer rejection * Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service * Ability to work well in a fast-paced and diverse environment * Valid in-state driver’s license and good driving record * Resume must be uploaded, and online assessment completed for immediate consideration. * Must be authorized to work in the U.S. without sponsorship and be a current resident. * Must pass pre-employment testing to include background checks, MVR, and drug screen.  

Benefits:

* Relocation assistance available for qualified candidates * Separate lunch area with kitchen * Discounts on products and services * Work environment OSHA certified to current Air Quality Standards * Career advancement opportunities, promote from within * Continued education, manufacturer hands on and web based training * Clean and professional work environment * 401(K) * Paid Holidays * Paid Vacation and Personal Days * Health, Dental and Vision insurance at group rates * Basic Life Insurance * Accident and Critical Illness insurance  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Angela Krause Ford, Alpharetta , Service BDC Representative, Other , Alpharetta, Georgia

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