Senior Customer Delivery Consultant

Company: Microsoft Corporation
Location: Alpharetta
Posted on: June 6, 2021

Job Description:

Microsoft is growing its Azure for Operators consulting team to help deliver Microsofts mission to empower every person and every organization on the planet to achieve more. The Azure for Operators team deploys Microsoft and partner products to provide next generation voice services in over 1000 carriers networks. Our customers have consistently reported the exceptional quality of our delivery and ongoing customer support as one of our key differentiators.We are looking for an exceptional talented Sr. Customer Delivery Consultant whoispassionateabout building voice networks to join our team. The successful candidate will beresponsible for building and testing translations for North American Numbering Plan switching systems and being part of a team that values collaboration and a growth mindset, always striving for customer success.ResponsibilitiesBuild translations for new or existing legacy service providersSupport testing of national networks.Provide quarterly LERG update service.Translations support service of an urgent matter.Level 2/3 escalation and assist support teams when needed.Writing and maintaining internal and customer facing documentation to support migrations with emphasis for zero service impact.Ensuring overall project success and customer satisfaction to drive business growth and renewal.Ensuring that issues found are tracked and driven to resolution.Act as a mentor for other team members in your area of expertise.Communicate effectively with Project Managers and anticipate escalations, working to untangle difficult situations before they become a risk to the project.QualificationsBasic Requirements:BS or MS orPhDdegree in Computer Science,Electrical Engineering, or related discipline.5-10 years vendor support or service provider operational experience with 2-5 years experience with NANP and Class 4/5 call services.Preferred Requirements:Experience in building or operating a large-scale voice network.Familiarity with Linux-based operating systems.Superlative organization skills, ability to manage multiple projects, tracking all deliverables, outstanding issues and risks.Knowledge of trunking protocols: SS7, MF, PRI, SIP.An understanding of IMS architecture is a plus.Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Alpharetta , Senior Customer Delivery Consultant, Other , Alpharetta, Georgia