Looking for a seasoned, Quick Serve or Fast Food Restaurant Area
Coach / Above Store Leader to support and oversee multiple
locations within a geographic territory. Applicants may reside in
multiple areas within the State of Georgia.
5+ years experience in quick serve restaurant management
"You are applying for work with a franchisee of Taco Bell, not
Taco Bell Corp. or any of its affiliates. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
Oversee operations, financial performance, training and
development and guest satisfaction of multiple units. Hire the
right people and ensure the restaurant teams consistently
demonstrate and execute behaviors that produce the culture and
results consistent with company and franchisor standards, policies,
programs and systems. Effectively motivate, communicate, model and
remove barriers to enable maximum performance of subordinates and
develop solutions that drive positive business results.
Fiscal and operational management is a key accountability. This
position is directly responsible for hundreds of thousands of
dollars in capitol and resources. Other Above Store Leader
accountabilities include, but are not limited to: field-visibility
in restaurants; complete and timely compliance with Company and
franchisor standards for Food Safety, security, safety, and
employment matters including staffing and labor laws. Enhances
image of the Company by ensuring product integrity.
LEADING PEOPLE / DEVELOPMENT - Coaches and supports the
restaurants by providing timely and consistent development; ensures
RGMs provide appropriate development for AGM's and other team staff
; encourages management teams to improve performance, provides the
training for them to do their jobs well and does not let people
work without proper training. Utilizes restaurant G-4 visit
routines as a forum for discussion and coaching. Demonstrates
teamwork by holding regular Area meetings, effectively resolving
concerns, and ensuring resources are shared. Builds people
capability through execution of the Bench Planning and internal
promotion processes. Ensures execution of Team Member selection
process in their restaurants to hire only the right people
(application, TUMS, Interview Guide, Preview Day, and reference
checking). Hires, develops, and promotes RGMs and AGMs. Ensures all
management and Team Members receive effective and timely
Performance Evaluations and Development Plans as appropriate.
Demonstrates "BELIEF IN PEOPLE" by treating each person on their
team fairly and with respect. "RECOGNIZES" individuals and
frequently encourages team members to recognize each other.
Displays positive energy in restaurants. Smiles and greets all Team
Members. Ensures all Management are Serve-Safe certified; ensures
implementation of the Learning Zone program at all levels; develops
and implements succession bench planning for all AGMs and up;
participates in management recruiting to coach and assist in
building successful restaurant management bench.
EMPLOYEE RELATIONS -Effectively communicates brand culture and
strategy to restaurant teams. Discusses company goals and
performance in Sales meetings and Rallies and ensures engagement of
the entire team. Functions as a team builder and coach; recognizes
and eliminates communication barriers; teaches and models good
employee relations techniques such as 24-hour cool-down;
communicates important issues to RGMs on a consistent basis;
maintains documentation on important employee relations issues.
Escalates applicable matters to HR and VP of Operations such as:
performance issues, employment decisions, leaves, background
checks, sexual harassment and other matters that substantiate their
guidance and expertise to limit legal exposure.
FINANCIALS - Ensures controllable expenses are managed to plan;
ensures reports and tools are consistently and effectively used to
meet financial controls; manages labor cost, including average
wage, to meet Area wage guidelines; reviews daily sales, food cost,
cash, and labor reports and follows up on all variances from plan
to meet or exceeds Area Sales Plan. Works effectively with
functional support partners to drive business results.
MARKETING - Ensures Area-wide consistency in execution of all
marketing programs. Recognizes business generators, traffic
patterns and acts to maximize opportunities. Coordinates local
store marketing programs within the Area.
OPERATIONS - Develops CORE learnings and standards. Uses
coaching plan, period and weekly calendars to drive restaurant
visit agendas. Conducts effective visits and documents visits.
Ensures Area compliance with all training standards; ensures proper
opening and closing security procedures are followed and signed
cash and security policies are in place; ensures preventive
maintenance and ongoing cleanliness programs are in place; ensures
compliance with all municipal, state and national codes; conducts
restaurant consultations according to Company guidelines; follows
up on sanitation checklists. Maximizes use of current technology to
continually leverage innovation. Serves as an information resource
for entire Area as well as peer group. Identifies and taps all
existing resources and utilizes creative problem solving when faced
with a new challenge.
SERVING THE CUSTOMER - Demonstrates "POSITIVE ENERGY" by
handling customer concerns on the spot using LAST and by helping
management teams and Team Members resolve customer concerns.
Recognizes and rewards Customer Mania behavior. Leads Rallies.
Ensure managers are empowered to resolve customer complaints;
ensure follow up on customer complaints; ensure flawless execution
of new product rollouts; Total customer satisfaction communicated
and participated at all levels; ensure product quality procedures
are followed (i.e. food safety procedures, hold times, QA
SALES - Drives restaurant operations to achieve at or above
standard results (I.e. customer service and CORE standards) and
local store marketing. Drives RGM and AGM accountability for
growing sales and executing standard processes and achieving
restaurant metric standards. Ensures metric board tracking and
communication with team. Ensures restaurants are ready for
marketing and product promotions and are suggestive selling.
Follows-up with RGM to ensure execution. Visibly supports new
restaurant development. Holds RGMs and AGMs accountable for
participating in and executing company initiatives. Monitors
success daily through Area Coach tools.
COMPANY REPRESENTATION - Creates and maintains a positive image
within the community (with documented activities). Ensures
incremental sales through out-of-store activities are profitable.
Builds business by using company facilities proactively and
efficiently in support of local organizations. Encourages
participates in events and public service organizations which
enhance the image of the company. Ensures compliance with company
Ensures ICOS processes are executed in the restaurant. Utilizes
operating measures to monitor profit variables. Reviews restaurants
Management & Team Member schedule for effectiveness weekly. Ensures
RGM manages cash by using brand control procedures and shift drawer
accountability enforced. Requires RGMs to involve their teams in
setting and reaching restaurant goals. Uses P&L, and other
appropriate reports to analyze their business and establish and
execute tactics for improvement. Uses In-Restaurant coaching to
improve performance. Conducts period and quarterly business reviews
to ensure plans are in place to improve performance.
Significant communication aspect is communicating with
restaurant teams and keeping Region Coach and VP up to speed on the
status of restaurant operations (providing operational reports and
sharing/seeking advice on problem issues.)
Restauarant Team - providing leadership direction, motivating
staff, giving direction and guidance, building trusting
Internal Staff - establishing and maintaining excellent
relationships to enlist expertise in areas of need.
Knowledge and Skill Requirements
Reliable transportation and maintain a valid driver's license
and insurance for positions that require driving: Area Coach,
Region Coach, General Manager, Assistant Manager and Shift
Managers. In addition to reliable transportation, valid driver's
license and insurance, Above Store Leaders with positions requiring
significant business driving must maintain an acceptable driving
- Personal Effectiveness - Takes personal ownership of tasks and
responsibilities; self-motivated and self-directed. Confident.
Disciplined and goal-oriented. Strong administration/organizational
skills on time management and handling details. Persistent in the
face of resistance or obstacles.
- Management Effectiveness - Leads and models Company values by
example; ability to communicate strategic direction; establishes a
trusting/collaborative environment with employees; motivates
excellence. Pursues job problems quickly and handles decisively.
Sets and adheres to high standards in hiring, employee development
and conflict resolution. Ability to achieve desired results through
others by delegating and coaching; ability to motivate staff to
continually improve results.
- Judgment/Process Improvement - Can look beyond the numbers on
paper to apply industry and business benchmarks, creates
appropriate and timely analysis that assists the management team in
understanding and solving business challenges; ability to interpret
and evaluate multiple points of view; strong evaluation