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Company: Intradiem
Location: Alpharetta
Posted on: June 8, 2021

Job Description:

Job Title: Software Architect

Location: Remote

Reports To: Chief Architect

Who We Are:

Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience.

Our patented AI-powered technology processes the massive amounts of data generated by your center - in real time - and takes immediate action to support staff working in the center or remotely - every minute of every day.

This intelligent technology has been built on the management best practices of dozens of the world's leading brands, and it continues to become more powerful every day.

The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.

We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.

What Drives Us:

Our vision, which we passionately pursue every day, is Customer Service Reinvented. For Everyone.


Our mission is simple: To help our customers achieve more using automation.

How We Do It:

By living our Core Values of Servant's Heart, Craftsman's Attitude and Revolutionary Spirit. Because let's face it: Great products can be copied, service can be duplicated, but great people can't be replaced.

We're a group of customer-obsessed, competitive, detail-oriented, experienced servants who put the needs of our community and customers over our own. Intradiem isn't just about the 9-to-5 or the paycheck - we're about having the revolutionary spirit needed to change our community and the world through the way we work and the way we give back.

We're looking for smart, driven and innovative people to join our team. If this sounds like you, let's chat!

What Need Can You Fill?

The Software Architect will be responsible for designing the next generation of the Intradiem Enterprise SaaS platform with a focus on quality and scalability. This is a technical management role which will require collaboration with members from other teams to include: developers, team managers, product managers, system integration engineers, as well as technical resources external to the Intradiem organization. The role requires the demonstrated ability to coach other employees at a variety of levels on the processes, technologies and design principles that encompass a world class SaaS solution. As a technical manager, the role will require external interaction where it is expected that the software architect will be able to communicate and interface with all levels of the organization and represent Intradiem in a professional manner.

What Will You Be Doing?

  • Leads the design and implementation of new modules. Actively interfaces with stakeholders to plan new development.
  • Should be an SME of either WFM, ACD or cloud-based systems.
  • Recommends primary product design influence.
  • Knows the users of the product and their challenges. Understands the complexities in customer deployments and leverages this knowledge to improve the customer experience as well as bring down the total cost of the R&D organization.
  • Constantly communicate with a variety of internal and external stakeholders - from discussions about business and functional requirements, to documenting decisions and designs, to reporting on industry trends and new technologies, to developing and mentoring colleagues, and to meeting with customers in various capacities.
  • Directs any research activities required to accomplish the product requirements. Direction of research means identifying the items to be researched, assigning the same to other engineers, evaluating the results of the result and concluding the same. Drives good design practices like Design patterns and advocates frameworks and best practices. Encourages design/code reuse across the product, which also improves productivity.
  • Ensure non-functional aspects of the product like scalability and performance are addressed early in the design cycle to properly identify and mitigate risks.
  • Interfaces with other Architects to ensure product consistency within the organization.
  • Discusses / Reviews various functional Test and System Test Strategies. Focuses primarily upon which quality factors would be tested in what phase of the review and help identify the test suites to be automated.
  • Know all the core functionality of modules within the product.
  • Contribute significantly towards improving overall technical quotient of Dev teams in organization.
  • Where necessary, troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action.
  • Conduct all business in accordance with Intradiem policies and procedures.
  • All other duties as assigned.

What Will You Need To Succeed?

  • Excellent verbal and written English communication skills, impeccable organizational and time management skills.
  • Ability to multitask between projects with minimal loss in productivity.
  • Strong knowledge of object-oriented programming and data structures
  • Ability to write production-ready code in one or more object-oriented programming languages.
  • Strong understanding of SDLC processes and ability to identify areas for improvement in tailored processes.
  • Familiarity with CI/CD concepts
  • Fluency in Web Services standards, technologies, tools (e.g. XML, SOAP/REST, etc.), and enterprise class implementation.
  • Understanding of enterprise integration patterns (EIP).
  • Design Patterns - Thorough understanding and ability to explain and use common design patterns.
  • Experience with working with multiple Scrum teams in a variety of different technical functions, different cultures, local, on-shore and offshore resources.
  • Strong understanding of call center technology (ACD, WFM) preferred.

Education Requirements:

  • Bachelor's degree in Computer Science (or related field) or equivalent work experience.
  • Master's degree in computer science (or related field) preferred.
  • 7-10 years of experience developing enterprise software.
  • 5+ years in a technical authority/architecture position.

Keywords: Intradiem, Alpharetta , Architect, Other , Alpharetta, Georgia

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