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Senior Manager, Solution Accounts (East Coast)

Company: Change Healthcare
Location: Alpharetta
Posted on: June 8, 2021

Job Description:

Responsibilities include:

  • Driving expansion of assigned accounts based on the financials contained in the three-year Long-Range Plan.

Serving as the single point of contact responsible for specific internal and external oversight of provider market channel for Change Healthcare's provider products and solutions with retention and growth of the product lines as the primary objectives.

  • Acting as the client's advocate within CHANGE HEALTHCARE to ensure the client receives the appropriate amount of attention and added value. Develops long-term relationships with assigned clients, connecting with key business executives and stakeholders.
  • Working with budgets and clients' success matrix and having P&L ownership.
  • Ensuring strategic collaboration and coordination with the horizontal VPs and/or AVPs, Business Units, Sales Teams, and all internal partners to guarantee the best overall client experience.
  • Facilitating the meeting of the key leader counterparts to deepen the overall relationship.
  • Involves CHANGE HEALTHCARE resources from the SLT to service delivery teams as needed to problem solve, collaborate and/or otherwise ensure client performance objectives and expectations are met.
  • Becoming an expert on the client's business in the context of the overall health care industry.
  • Understanding how the client differentiates itself in markets and creates client value and how the CHANGE HEALTHCARE portfolio can support/maximize their differentiation.
  • Overseeing regular joint strategic account planning and business reviews (roadmaps, innovation, etc.) and tactical activities (governance, performance objectives, critical milestones) to ensure client needs and expectations are met. Proactively and continually assesses, clarifies and validates short term needs and long-term client objectives. Directs client to solution development efforts to address client needs.

What You Offer - Critical Skills:

  • 6+ years of experience in healthcare revenue cycle software working with providers (i.e. AR Rundown, Assessments, Denials, Underpayments and Zero Balance, Coding, Charge Capture, Chargemaster and CDM, Core Work-Flow Optimization).
  • BS degree or equivalent experience.
  • 5-7 years of experience in strategic account management or strategic consulting role with a proven ability to achieve growth, retention and cost targets.
  • A minimum of 3 years people management experience. Leadership/management experience with experience guiding and developing others through periods of change preferred

Additional Knowledge / Skills:

  • Ability to demonstrate thought leadership in Healthcare across multiple channels and become a trusted advisor to senior technical and business decision makers.
  • Understanding of complex sales cycles at strategic level.
  • Adaptive, collaborative, expedient and driven.
  • Customer centric with the ability to adjust plans and actions to meet changing market and/or customer needs.
  • Ability to develop and deploy the strategy that drives customer partnership, revenue growth and retention.
  • Ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility and the drive to create real and measurable business results.
  • Strong interpersonal and communication skills with an open, honest and direct communication style and ability to build relationships across an organization to accomplish goals.
  • Demonstrated ability to excel in a highly matrixed environment.
  • Ability to manage multiple competing priorities. Highly organized and proficient at executing when experiencing multiple competing priorities.
  • Conflict management and customer service skills with the ability to build relationships across the organization and collaborate as necessary to accomplish goals.
  • Experience in educating and consulting based on customer need including ability to assess need and articulate product fulfillment and improvement.
  • Proven track record of successful management/service &/or customer service activities for complex customers.
  • Willingness to engage in both tactical hands-on work and strategic work as needed to manage and complete priorities.

Leadership Competencies:

  • Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.
  • Driving results: results-oriented style with a high degree of analytical ability and proven problem-solving skills.
  • Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment.
  • Leading people: ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results. Ability to gain insights through relationships with front-line and mid-level personnel.
  • Collaborate and influence: effectively build strong relationships and partnerships within and outside of the company. Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with all levels of team members, including front-line and mid-level personnel. Able to effectively navigate within a matrixed corporate structure.
  • Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel.

Working Conditions:

  • Environment - Office environment/remote office
  • 30% - 70% travel required

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Alpharetta , Senior Manager, Solution Accounts (East Coast), Other , Alpharetta, Georgia

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