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Desktop Support Specialist

Company: Surgical Information Systems
Location: Alpharetta
Posted on: June 12, 2021

Job Description:

Since 1996, Surgical Information Systems ("SIS") has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes.

Focused exclusively on perioperative IT, the SIS award-winning product suite[1] is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Medical Records (EMRs), Anesthesia Information Management Systems (AIMS), ASC business management, and business intelligence and analytics solutions. Services include revenue cycle management to complement SIS's software solutions.

SIS is a 2021 Top Workplaces USA Award winner, chosen based solely on employee feedback gathered through an employee engagement survey issued by Energage.

For more information, visit SISFirst.com.

[1]Black Book Research Rankings - "Top Technology Solutions: Ambulatory Surgical Centers" February 2020, "Top Technology Solutions: Ambulatory Surgical Centers" April 2019, "Top Ambulatory Electronic Health Records Solutions: Ambulatory Surgical Centers" April 2018, "Top Electronic Medical Records/Electronic Health Records Vendors" April 2017, & "Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors," May 2016.

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of SourceMedical Solutions, Inc. Other company and product names may be trademarks of their respective owner.

This position is responsible for the support of all internal and remote/virtual associates of SIS. This position will troubleshoot associate workstations as well as application support, operating system support, back-up processes, configuration of new hires, and managing support tickets.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

  • Support associates in troubleshooting tickets both in-person and remotely.
  • Maintain a software system used to track tickets and completion of the support issues.
  • Provide utmost customer services while assisting associates with their technical issues.
  • Use problem-solving skills to address technical problems in order to provide the best solutions.
  • Work with a team to close tickets in a timely and complete manner.
  • Assist the Manager of IT with vendor management and technology procurement processes.
  • Run Virtual and Onsite New Associate IT Orientation for multiple new associates at one time.
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

Bachelor's degree preferred or Associate degree and relevant work experience.

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

  • Knowledge of Information Technology and a passion to learn more.
  • Knowledge of Microsoft Endpoint Manager .
  • Skilled in Microsoft Intune & Autopilot configurations.
  • Knowledge of technical support processes through experience in an internship or coursework. Knowledge of the Microsoft Office Suite/Office 365 from a highly technical capacity.
  • Knowledge of Active Directory.
  • Knowledge of Workstation or Server virtualization (VMWare, etc)
  • Skill in supporting the MS Windows operating system.
  • Skill in utilizing Help Desk management software (Zendesk, Kaseya, etc)
  • Experience with onboarding new associates in both a virtual and onsite setting.
  • Ability to take initiative to complete projects in an independent work environment.
  • Ability to work independently as well as collaborative in order to achieve departmental goals.
  • Ability to function in a fast-paced, high stress development environment.
  • Ability to communicate across all levels of the organization in both verbal and written formats.
  • Ability to learn quickly and apply new knowledge to a variety of situations.

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates

Keywords: Surgical Information Systems, Alpharetta , Desktop Support Specialist, Other , Alpharetta, Georgia

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