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Release Manager

Company: Intradiem
Location: Alpharetta
Posted on: June 12, 2021

Job Description:

Job Title: Release Manager

Location: Remote

Reports To: VP of Product Management

Who We Are:

Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience.

Our patented AI-powered technology processes the massive amounts of data generated by your center - in real time - and takes immediate action to support staff working in the center or remotely - every minute of every day.

This intelligent technology has been built on the management best practices of dozens of the world's leading brands, and it continues to become more powerful every day.

The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.

We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.

What Drives Us:

Our vision, which we passionately pursue every day, is Customer Service Reinvented. For Everyone.

Mission:

Our mission is simple: To help our customers achieve more using automation.

How We Do It:

By living our Core Values of Servant's Heart, Craftsman's Attitude and Revolutionary Spirit. Because let's face it: Great products can be copied, service can be duplicated, but great people can't be replaced.

We're a group of customer-obsessed, competitive, detail-oriented, experienced servants who put the needs of our community and customers over our own. Intradiem isn't just about the 9-to-5 or the paycheck - we're about having the revolutionary spirit needed to change our community and the world through the way we work and the way we give back.

We're looking for smart, driven and innovative people to join our team. If this sounds like you, let's chat! www.intradiem.com/careers.html

What Need Can You Fill?

The Release Manager is responsible for ensuring that Intradiem as an organization is fully prepared to release, deploy, and support new products and features. The role collaborates broadly to coordinate, assess, and report on the preparedness of cross-functional groups using internal readiness metrics. The Release Manager works in partnership with Engineering to understand product roadmap commitments in order to align readiness activities and is responsible for communicating changes to release plans. The role is a key factor in managing risk and resolving issues that affect release scope, schedule, and quality.

What Will You Be Doing?

  • Collaborate internally to create and maintain a consistent and standard framework for implementing and tracking internal new product readiness plans
  • Lead and manage regular cross-functional meetings to align and track operational readiness activity
  • Track, analyze, and report departmental progress against readiness plans
  • Continually work towards making improvements to the release process
  • Ensure that operational readiness activities are aligned with the product roadmap and target dates
  • Coordinate and liaise with Product Marketing, Marketing, and Sales to drive new product go-to-market activities
  • Collaborate with product and development teams to monitor and communicate product release plans, acting as the liaison to the operations teams
  • Conducts all business in accordance with Intradiem policies and procedures
  • All other duties as assigned.

What Will You Need To Succeed?

  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • Advanced knowledge of the software development lifecycle.
  • Solid understanding of project management fundamentals.
  • Knowledge of and experience with call center technologies is desirable.
  • Excellent written and verbal communication skills.
  • Highly self-motivated and capable of working on projects independently.

Education Requirements:

  • Typically requires 2 - 5 years of experience.
  • Bachelor's degree preferred.

Keywords: Intradiem, Alpharetta , Release Manager, Other , Alpharetta, Georgia

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