Senior Systems Engineer

Company: Fiserv
Location: Alpharetta
Posted on: July 19, 2021

Job Description:

What does a great Monitoring Engineer do?

This Senior Monitoring Engineer position will serve as a full-time technical expert for our lead tools—Dynatrace and Splunk—in the Account Processing Business Unit at Fiserv. This role will be responsible for understanding existing coverage and serving as a lead for enhancement of that coverage or rollout of new coverage for our systems and applications.
 

In this role, you can expect to:

• Drive the roll-out of Splunk & Dynatrace Agents across our Applications, Datacenters, and Platforms along with a secondary focus on ExtraHop and Foglight agents & instrumentation

• Independently, expand and enhance monitoring, alerting, and reporting on newly onboarded Applications

• Participate in and Manage requirements gathering & scope discussions for applications or platforms being onboarded

• Assist in the development, deployment, and refinement of monitoring standards

• Perform other related duties as required

Basic Qualifications for Consideration:

• Bachelor’s Degree in Information Technology, Software Development, or other equivalent field.

• Minimum: 5+ years of general monitoring experience

• 3 years of Log Monitoring & Application Performance Monitoring experience is required—preferably Splunk & Dynatrace respectively.

Preferred Qualifications

• Excellent analytical and problem-solving skills, strong communication skills, and a motivation to achieve outstanding results

• Previous experience developing, deploying, and refining Dashboards, Alerts, & Reports for major projects or initiatives

• Some knowledge of software development would be beneficial

• Solid understanding of the relationship between software and hardware interaction

• Ability to communicate effectively with external and internal clients for the purpose of data gathering and design initiation

• Financial industry interest and experience is a plus

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Alpharetta , Senior Systems Engineer, Other , Alpharetta, Georgia