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Director, User Experience Design

Company: Fiserv
Location: Alpharetta
Posted on: July 19, 2021

Job Description:

What does a great Director of User Experience Design do?  

Fiserv is looking for a Director of User Experience Design to join our Accounts Processing team. You’ll work with Product Managers, Technical Development and other UX professionals to lead our user-centered design practice. This is a highly interactive role. We are looking for someone who puts team first by digging into the details, which often requires prioritizing complex technical constraints.

In addition to managing a mature delivery team, you’ll bring knowledge of design best practices, identify research needs in the product roadmap, actively manage and facilitate communications with stakeholders, and be responsible for supporting the ongoing development of our design systems and operations.

This opportunity requires a healthy mix of self-starter, creative visionary, mentor, project manager, and product strategist. Finally, you’ll be joining a seasoned team of individuals that is poised for success. This group is looking for dynamic leader that can drive for results while at the same time build consensus within the Product organization. 

Essential Job Responsibility:

  • As a user experience professional, we will ask you to scope voice-of-customer research with our partners, analyze insights, shepherd research studies and provide usability assessments to improve our products
  • From concept to commercialization, you will work closely with Product and Development to ensure designs are translated into clean and elegant products that follow best practices for the appropriate platform
  • Take responsibility for the quality of the visual design and experience of the Accounts Processing products
  • Advocate for the user by challenging constraints when appropriate
  • Actively interpret and facilitate specifications and design recommendations from partners and leadership
  • Lead design of user interfaces and interactions for new apps and services
  • Integrate business constraints into design decisions, maintaining relevance and quality
  • Thrive in a fast-paced, agile environment and feel comfortable standing up for design decisions to build consensus
  • Help facilitate design thinking initiatives, retrospectives and critiques by presenting work to key contributors
  • You are a leader, mentor and coach team members. You play well in the sandbox with others by actively engaging product owners, business analysts, writers and designers

Basic Qualifications for Consideration:

  • 8 + years of UX design experience
  • 2 + years of UX leadership experience
  • Bachelor's Degree required, Master’s degree in design, including one of the following; Design, Information Architecture, Human Factors preferred
  • Experience with one of the following: Design, Information Architecture, Human Factors, or equivalent project/portfolio experience
  • Self-starter and customer obsessed problem solver
  • A strong affinity for organization, prioritization and task management
  • Ability to manage multiple projects, collaborating with geographically distributed teams
  • Thorough knowledge in mobile, web and native solution design
  • Experience working closely with product managers and product teams
  • Experience leading delivery, feedback, design critique, presentations, planning, and coordinating with partners where needed
  • Experience with resources such as product design systems, repositories and internal communication tools
  • Balancing technical constraints with user needs is critical. Your portfolio should reflect an understanding of user center design methodology by highlighting your experience on projects you have guided to delivery
  • Complete UX skillset: workshop facilitation, identifying customer problem statements, problem discovery, solution generation, concept creation, wireframing, testing, synthesis, iteration, prototyping, heuristic evaluation, competitive analysis, customer journey mapping, applying design systems, and producing deliverables for development.
  • Experience with rapid prototyping and visualization tools such as Axure, Sketch, Invision, Abstract and Adobe Creative Cloud
  • General understanding of HTML5, CSS3, and JavaScript and how Web designs are implemented
  • Travel required: 0-15%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Alpharetta , Director, User Experience Design, Other , Alpharetta, Georgia

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