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Technical Writer Sr.

Company: Fiserv
Location: Alpharetta
Posted on: July 19, 2021

Job Description:

** This position is temporarily remote for New Jersey until the office location is open in the New Jersey area.**

What does a great Technical Writer do?

As a Senior Technical Writer, you will write accurate, engaging, user-friendly documentation that adheres to [redacted]'s style guidelines. You may also write documentation used by external developers [redacted]. The Senior Technical Writer works under general direction of managers and senior team members.

As a Technical Writer you can look forward to:

  • Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, installation/configuration instructions, training class materials, and API documentation.
  • Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators.
  • Establish team policies and procedures, conforming to existing styles, policies, and procedures.
  • Oversee peer editing and production review work.
  • Integrate use case and functional data into user documentation and examples.

Qualifications for consideration:

  • Strong writing, and technical editing skills.
  • Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
  • BA/BS in Technical Communication or related discipline, or at least five years of experience in writing complex documentation for web-based software.
  • Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management.

Preferred Qualifications

  • A familiarity with the financial industry or financial industry software
  • A familiarity with working and experimenting with code samples to better understand the needs of API consumers.
  • Excellent knowledge of MadCap Flare.
  • Excellent knowledge of single sourcing methodologies.
  • Attention to detail with a creative eye.
  • Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
  • Passionate about learning and developing.
  • Enjoys working as part of a team in a collaborative environment.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our

Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

Keywords: Fiserv, Alpharetta , Technical Writer Sr., Other , Alpharetta, Georgia

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