** This position is temporarily remote for New Jersey until
the office location is open in the New Jersey area.**
What does a great Technical Writer do?
As a Senior Technical Writer, you will write accurate, engaging,
user-friendly documentation that adheres to [redacted]'s style
guidelines. You may also write documentation used by external
developers [redacted]. The Senior Technical Writer works under
general direction of managers and senior team members.
As a Technical Writer you can look forward to:
- Oversee team collaboration with Development, QA, Product
Management, and other groups to plan, research, write, and revise
printed and online documentation, including general overviews,
tutorials, installation/configuration instructions,
training class materials, and API documentation.
- Write for a variety of audiences, from non-technical end users
to programmers, system administrators, and integrators.
- Establish team policies and
procedures, conforming to existing styles,
policies, and procedures.
- Oversee peer editing and production review work.
- Integrate use case and functional data into user documentation
Qualifications for consideration:
- Strong writing, and technical editing skills.
- Very strong analytical skills and ability to operate in a
fast-paced environment with evolving project requirements and
- BA/BS in Technical Communication or related discipline, or at
least five years of experience in writing complex documentation for
- Excellent communication and teamwork skills, including
willingness and ability to consult with subject matter experts from
engineering, support, and product management.
- A familiarity with the financial industry or financial industry
- A familiarity with working and experimenting with code samples
to better understand the needs of API consumers.
- Excellent knowledge of MadCap Flare.
- Excellent knowledge of single sourcing methodologies.
- Attention to detail with a creative eye.
- Ability to efficiently and thoroughly address feedback on
published content from both customers and internal support
- Passionate about learning and developing.
- Enjoys working as part of a team in a collaborative
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes
a broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t
thinking about “financial services” But we are.
We help people and businesses move money and information every
minute of every day. Our solutions connect financial institutions,
corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today. The company’s approximately 44,000
associates proudly serve clients in more than 100 countries, so
their customers, members and consumers can move money when and
where they need it, at the point of thought. Our
Aspiration is to move money and information in a way that moves
the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine
World’s Most Admired Companies for the seventh consecutive year, we
are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking
customers. We deliver comprehensive bank platforms and value-added
products and services for community, mid-tier, and large financial
institutions. We offer flexible technology solutions that enable
financial institutions to quickly align to customers' expectations.
With a modular approach to delivery, financial institutions can
preserve platform investments while delivering both updated
functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research
to analytics and advisory services that help identify growth
opportunities from accounts, payments and industry data, we help
clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier,
Signature – enable banks to efficiently manage a wide range of
activities such as account opening, deposits, withdrawals, loans,
customer information management, and general ledger and accounting
tasks. Each Fiserv bank platform has unique capabilities, but they
all help our clients improve customer service and streamline their