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Program Manager – Design Operations

Company: Fiserv
Location: Alpharetta
Posted on: July 20, 2021

Job Description:

What does a great UX Operational Excellence Program Manager do?

About the job

This Operational Excellence position will play a vital role in promoting and maintaining the growth and maturity of the UX teams across each of the product lines within Payments and Digital Solutions.

You should be an experienced and savvy problem solver that can proactively address UX risks and stakeholder concerns, and quickly resolve issues as they arise to allow UX designers to focus more closely on their design work. 

In the Operational Excellence role you will help us regularly assess process gaps and provide recommendations for improvements. This is a centralized role that assists workstreams in effective and efficient UX engagement.

A key responsibility is promoting stakeholder engagements with product, legal, marketing, development, and PS to ensure necessary touchpoints are occurring at the right times in the project.

Key Requirements:

  • Manage the project roadmap to insure projects and deliverables are on schedule
  • Drive project milestones with the team from approval to development to production and completion.
  • Ensure roadmaps and schedules are communicated with product stakeholders
  • Set up weekly huddles with creative teams to track action items, review deliverables and resolve issues ahead of time
  • Ensure applicable metrics are provided along with reporting to document project and program health
  • Provide coaching and support for team members so that they are skilled to independently prepare for, conduct, and manage all aspects of assigned projects; provide review and evaluation support and day-to-day management oversight
  • Share updates with stakeholders
  • Manage team logistics around project kick-offs and close outs (communication, project materials, briefs, documentation, creative concepts, etc.)
  • Drive operational efficiency of the studio
  • Maintains guidelines, standards and best practices for visual and interaction design
  • Do capacity management, optimization, intake, governance and resource planning
  • Documents standards for content, visual and interaction design as well as coordinates the build out of libraries with development and design resources

Basic Qualifications for Consideration:

  • Previous experience in a software development environment working across multiple product lines
  • 5 years of work experience in program management or product development and process improvement
  • 3 years of leadership/people management experience
  • Proven experience in project management, program management, change management and/or process improvement, knowledge of systems integrations and business intelligence
  • Effective negotiation and conflict resolution skills; proven ability to build/maintain strong relationships internally and externally
  • Excellent time management, organizational and communication (verbal, written and presentation) skills; proven ability to create and present information across all levels of the organization
  • Strong analytical and critical thinking skills required to resolve issues in a variety of complex situations; ability to work productively with minimal to no direct supervision
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Bachelor’s Degree in in Business Administration, Information Technology or related area of study

Preferred Skills, Experience, and Education:

  • Project Management Professional (PMP) certification
  • Experience working in web content management systems, and other design tools like Sketch, Invision and Abstract in a large corporate environment.
  • Strong experience working in an Agile environment
  • Background in User Experience Design
  • Experience and/or certifications in Organizational Change Management, Process Improvement, Digital or Business Transformation

Travel required: No anticipated travel

Who We Are: Our Digital Solutions business provides industry-leading products and services for online and mobile channels, used by millions of people around the world. Our applications give people the ability to manage their finances quickly and easily giving them more time to do the things they value and enjoy.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Keywords: Fiserv, Alpharetta , Program Manager – Design Operations, Other , Alpharetta, Georgia

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