AlpharettaRecruiter Since 2001
the smart solution for Alpharetta jobs

Account Manager

Company: TRC Staffing
Location: Alpharetta
Posted on: October 5, 2021

Job Description:

Overview: The Account Manager will manage sales efforts and ensure that customers have ongoing support for estimates, orders & implementations. The Account Manager will provide both pre-sales support and continuous customer success functions. The Account Manager will be responsible for clearly understanding & communicating our corporate capabilities & offerings, communicating with customers, generating estimates in the NetSuite ERP software, leading Video Zoom meetings & assisting with order management and implementation.

Key Responsibilities:

  • Lead weekly or monthly business reviews via Video Conferencing (Zoom). Prepare agenda & presentation material including customer account review of orders &repairs. Discuss business objective and goals for the upcoming quarter with forecasting and projections.
  • Own all interaction with both current and prospective clients
  • Engage sales with customer cross-sell opportunities uncovered
  • Generate estimates and enter customer details in NetSuite ERP system
  • Ensure successful customer onboarding and solution adoption
  • Assist with order management; project manage & ensure operations is within expected SLAs (order processing status/shipping status/delivery status) and communications are sent to customers throughout the process
  • Respond to prospect and customer issues/concerns and coordinate escalation of issues with operations and leadership
  • Work closely with operations/leadership to ensure that problems are resolved, and resolution is communicated to appropriate customer contacts
  • Consistently communicate with current clients to maintain high levels of client engagement and help ensure long term success
  • Identify areas of client concern and raise attention to clients who may be “at-risk.”
  • Identify opportunities to improve customer-facing tools, documentation, and training materials
  • Understand customers objectives, needs & become an expert at the solutions they provide both internally & externally

Qualifications:

  • 3+ years experience in account management, client success, or pre-sales support
  • 1-3 years experience in information technology (IT), OEM sales/support, Managed Services, reseller services or carrier solutions
  • Proficient with Microsoft Office Suite: Word, Excel, PowerPoint, NetSuite
  • Background or knowledge of the healthcare industry, helpful but not necessary.

Keywords: TRC Staffing, Alpharetta , Account Manager, Other , Alpharetta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Alpharetta RSS job feeds