Account Manager

Company: TRC Staffing
Location: Alpharetta
Posted on: October 5, 2021

Job Description:

Overview: The Account Manager will manage sales efforts and ensure that customers have ongoing support for estimates, orders & implementations. The Account Manager will provide both pre-sales support and continuous customer success functions. The Account Manager will be responsible for clearly understanding & communicating our corporate capabilities & offerings, communicating with customers, generating estimates in the NetSuite ERP software, leading Video Zoom meetings & assisting with order management and implementation.

Key Responsibilities:

• Lead weekly or monthly business reviews via Video Conferencing (Zoom). Prepare agenda & presentation material including customer account review of orders &repairs. Discuss business objective and goals for the upcoming quarter with forecasting and projections.
• Own all interaction with both current and prospective clients
• Engage sales with customer cross-sell opportunities uncovered
• Generate estimates and enter customer details in NetSuite ERP system
• Ensure successful customer onboarding and solution adoption
• Assist with order management; project manage & ensure operations is within expected SLAs (order processing status/shipping status/delivery status) and communications are sent to customers throughout the process
• Respond to prospect and customer issues/concerns and coordinate escalation of issues with operations and leadership
• Work closely with operations/leadership to ensure that problems are resolved, and resolution is communicated to appropriate customer contacts
• Consistently communicate with current clients to maintain high levels of client engagement and help ensure long term success
• Identify areas of client concern and raise attention to clients who may be “at-risk.”
• Identify opportunities to improve customer-facing tools, documentation, and training materials
• Understand customers objectives, needs & become an expert at the solutions they provide both internally & externally

Qualifications:

• 3+ years experience in account management, client success, or pre-sales support
• 1-3 years experience in information technology (IT), OEM sales/support, Managed Services, reseller services or carrier solutions
• Proficient with Microsoft Office Suite: Word, Excel, PowerPoint, NetSuite
• Background or knowledge of the healthcare industry, helpful but not necessary.

Keywords: TRC Staffing, Alpharetta , Account Manager, Other , Alpharetta, Georgia