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Senior Product Management Professional

Company: Fiserv
Location: Alpharetta
Posted on: October 6, 2021

Job Description:

What does a great Senior Product Management Professional do?

You will face exciting product management opportunities as you collaborate with Product, Implementations, Client Services, and Sales organizations, to further enhance Fiserv’s value proposition for our industry-leading payment processing solutions, ultimately driving a differentiated cardholder user experience.  Time and focus will be spent on the uCom product along with touchpoints into Carat (Commerce Hub), which is our next generation Fiserv corporate initiative.  Your efforts will assist Fiserv to meet sales and revenue goals while ensuring we exceed client satisfaction expectations.

Communication and collaboration skills are needed to bring teams together for successful product launch and growth. You will be tackling new domains and digging into questions you don’t know the answers to yet.  Understanding of the entire cardholder user experience ecosystem will be critical.  For example, core payment processing, ACH payments, gift cards, rewards redemptions, etc.  The successful candidate will be hands-on and enjoy taking deep-dives into solution configuration recommendations, to optimize the business of our clients.  You are confident driving product feature design and implementation in an agile development process. This role provides expert advice to business leaders and developers who want to solve client business problem or market opportunity.

In this role, you can look forward to:

  • Leading the research, analysis, and development of configuration changes and new product enhancements for various product verticals.
  • Leading delivery of product strategy collaborating with internal stakeholders and clients on priority setting and requirements definition of product enhancements.
  • Performing ongoing solution analysis to better understand product differentiation and solution gaps.
  • Considered the SME for assigned products.
  • Business requirements and scope development.
  • Collaborating across teams and across business areas in the spirit of an Agile mindset.
  • Analyzing interconnection of products/partners/technologies to create best of breed products/services.
  • Working with development teams, 3rd-party vendors, and internal stakeholders to execute on development, launch and implementation plans.
  • Identifying and interprets customer/stakeholder needs and translate feedback and user testing results into feature/functionality requirements.
  • Identifying business processes that need to be established to support the product, work with the respective cross functional teams to design and establish the processes to manage the health of the product and measure success.
  • Designing use cases end-to-end and provide optimal user experience, without over engineering by truly understanding the client and market problems.
  • Distilling market research to provide perspective to the team and product management leaders to inform insights and decisions
  • Defining new product features and enhancements, working and prioritizing features in an agile way as market needs and development resources evolve.
  • Interlocking with product, marketing, and technology teams to communicate and support sales enablement for new features.


Basic Qualifications for Consideration:

  • High School graduate/GED
  • Minimum 5 years experience in payments
  • Minimum 2 years prior work experience in product management, payment processing, Implementations, or Client Services
  • Strong analytical skills, adaptability and ability adjust to atypical issues/opportunities are essential
  • Experience interacting with internal and external customers at all levels to analyze, validate, specify, verify and document business needs/market problems
  • Travel Required - As needed, up to 10%


Preferred Qualifications for Consideration:

  • Bachelor degree

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Alpharetta , Senior Product Management Professional, Other , Alpharetta, Georgia

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