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Used Vehicle Warranty Service Coordinator

Company: Ryder System
Location: Alpharetta
Posted on: October 8, 2021

Job Description:

Current Employees:

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Job Description Summary

  • $17.00 - $19.00/hr - Monday - Friday
  • 11:00am - 8:00pm
  • 2 weeks of onsite training, then will work remote
  • Office is located in Alpharetta, GA


At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Warranty Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop a career with an essential industry.


The Warranty Coordinator II will be responsible for managing and communicating Warranty data to Used Vehicle Warranty, Ryder shop and Vendor management in order to improve processes and increase Warranty credits. The specialist will monitor data and quality control plans to identify improvements.

Position Location- Remote until Ryder states safe to return to office

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Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “America’s Most Responsible Companies ( ” by Newsweek.

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Essential Functions

  • Prepare and analyze data for communication to vendors in regards to current contracts, labor rates, guidelines and coverages, aged open claims, denied claims, chargebacks and pending goodwill reviews and commercial claims to increase Warranty credits and build relationships with vendors
  • Prepare and analyze data for communications to field management in regards to missing information on repairs, 4-15s, and chargebacks to increase Warranty credits and build Warranty/Field relationships
  • Schedule and manage vendor rep meetings and field management meetings to include coordinating Warranty team management to discuss vendor specific data to improve Warranty credits and maintain vendor/field relationships.
  • Responsible for gathering Warranty data from Insights Reporting and saving for daily and month-end reporting audits
  • Work with vendors to obtain Warranty dealer claim information to report a comparison of internal Warranty repair credits verses those done outside
  • Update vendor contract files process desk manuals specific to each Warranty vendor
  • Locate and define new process improvement opportunities
  • Special projects as needed

Additional Responsibilities

  • Performs other duties as assigned

Skills and Abilities

  • Strong oral and written communications skills
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Ability to work independently and as a member of a team to meet departmental deadlines
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detail oriented with excellent follow-up practices
  • Intermediate level of MS Office and Windows knowledge intermediate required
  • Data entry with speed and accuracy intermediate required


  • Associates in Business/Communications degree or HS diploma/GED with equivalent years of experience
  • Two (2) years or more Analytical/Reporting experience a plus preferred
  • One (1) year or more Insights Reporting experience preferred
  • Intermediate level of MS Office and Windows knowledge intermediate required
  • Data entry with speed and accuracy intermediate required

Travel: None

DOT Regulated: No

Job Category: Asset Management

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (


Keywords: Ryder System, Alpharetta , Used Vehicle Warranty Service Coordinator, Other , Alpharetta, Georgia

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