Client Service Rep II
Posted on: October 10, 2021
As a Client Service Representative II, you will be responsible for
servicing Wisely Accounts and Distribution clients within Wage
Payments in a call center environment. You will be providing
support on client day-to-day operations and client initiatives.
- Act as first
level support and subject matter expert for clients and other
client service representatives
- Respond to emails and incoming
calls from clients while providing resolution.
- Use CRM system to document client
interactions and problem resolution.
- Ensure clients are aware of
compliance guidelines with each interaction.
- Educate clients on product
features and functionality
- Possess detailed knowledge of
policies and procedures with a broad understanding of the client
- May provide training support for
all new hire service personnel.
- May coordinate the rollout of
client-specific procedures within the service center.
- May help build and maintain
- Act as liaison between clients
and internal departments to communicate, research, and investigate
- Analyze data and workflows to
determine root causes and make recommendations to gain
- May negotiate with clients to
reach a satisfactory conclusion from a business/client
- Provides research and
consultative service support to internal and external
Perform other related duties and assignments as directed by
Maintain and enhance knowledge on statutory changes.
Maintain and enhance knowledge of ADP software platforms.
Documented procedures must be followed without impairing Wage
payments clients (Wisely Accounts and Distribution), their
employees, and Payroll Regions, or causing financial exposure to
Clients or ADP.
Education: BS/BA degree preferred in Business
Administration and/or equivalent experience and training.
Experience: 3-5 years experience with payroll
and/or Paycard/Wage payments. Complete functional expertise with
particular emphasis on researching and resolving related problems
and coordinating complex transactions involving payroll processing,
Service and production. Previous call center experience is highly
encouraged. Excellent oral and written communication skills. PC
skills a must to include proficient use of various Windows
Applications (e.g. Word, Excel). Ability to follow operating
procedures and instructions.
Skills: Must be able to work well under pressure
while maintaining a professional demeanor. Ability to apply
mathematical and accounting principals to resolve errors. Ability
to multi-task is essential.
Keywords: ADP, Alpharetta , Client Service Rep II, Other , Alpharetta, Georgia
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