Client Support Tier 1 - Sr Associate II
Posted on: October 11, 2021
What does a great Client Support Tier 2 – Professional II
In this position, you will work in a dynamic, professional, and
client service-oriented environment supporting financial
institutions. You will serve as the first point of contact ensuring
operational, product, and service needs are satisfied for clients.
Your direct and indirect involvement will result in our clients
being successful. You will provide day-to-day support answering
inquiries and addressing complex issues. Requests for support are
received via multiple channels, including telephone, email,
self-service case tools and internal business partners. You will
find opportunities to improve the overall client experience that
will drive business results.
Basic Qualifications for Consideration:
*High School Diploma or Equivalent
*3+ years customer service experience
*3+years with multiple computer system platforms
*Experience communicating clearly and professionally, both verbally
and in writing
*Experience handling complaints and unpleasant customers
*Consistent job history
Preferred Qualifications for considerations:
*Bachelor’s or Associates Degree
*Experience with performance requirements – Voice of the Customer,
Quality, Schedule Adherence, etc.
*1 year experience with multiline telephones and online noting
Who We’re Looking For:
At Fiserv, we value our associates as much as our partners. With a
dynamic fast-paced work environment that keeps you thinking, this
job isn’t for the faint of heart. No two partners, problems, or
resolution journeys are alike. You may not always know the right
answer, but we’re looking for someone who is motivated to learn and
always up for the challenge.
Keywords: Fiserv, Alpharetta , Client Support Tier 1 - Sr Associate II, Other , Alpharetta, Georgia
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