Next Gen Payroll & HR Implementation Specialist III

Company: ADP
Location: Alpharetta
Posted on: October 16, 2021

Job Description:

 ADP is hiring an Implementation Project Leader for the Next-Gen Payroll Team. In this position, you will help to define, mature, and execute on ADP’s Next-Gen technology including Pi.  

This role requires collaboration with Product and Development, Service and Implementation Teams, and multiple other internal ADP businesses, as well as, world-class Client Management.

Expectations of this Role: 

• Implementation Model Design
  • Launchpad, Pi Prod & Dev, WFN Production & Development, Tax & Banking, etc….
  • Create and Maintain Implementation Playbook for multiple stakeholders
• • Give feedback to help lead maturation of implementation and service processes for tool development and automation for scale
  • Establish and document Implementation & Service processes and SOPs
  • CRM ticket tracking to resolution
  • Active participation in defining Key Performance Indicators (Metrics)
• Product
• • Engage with Product and user-experience Teams
  • Perform End-to-End functional testing for Pilot clients
  • Document issues and drive solutions 
• Implementation Delivery
• • Perform analysis of client for policy configuration
  • Point of contact for client during implementation
  • Triage client issues / requests
  • Advise clients on HR/Payroll processes and workflows
  • Communicate changes / updates to client
  • Train client on WFN Next Gen
  • Serve as Implementation SME as project begins to scale

 Qualification Required:

• 3+ years of high-touch, client-facing Implementation or client service experience
• 2+ years of Payroll industry experience
• Understanding of cloud-based technology implementation best practices
• Extensive CRM knowledge
• Excellent written and oral communication skills
• Easily adaptable and accepting of change
• Ability to take on various tasks and assignments as needs arise
• Alpharetta Office-Based

Keywords: ADP, Alpharetta , Next Gen Payroll & HR Implementation Specialist III, Other , Alpharetta, Georgia