AlpharettaRecruiter Since 2001
the smart solution for Alpharetta jobs

Next Gen Payroll & HR Implementation Specialist III

Company: ADP
Location: Alpharetta
Posted on: October 16, 2021

Job Description:

 ADP is hiring an Implementation Project Leader for the Next-Gen Payroll Team. In this position, you will help to define, mature, and execute on ADP’s Next-Gen technology including Pi.  

This role requires collaboration with Product and Development, Service and Implementation Teams, and multiple other internal ADP businesses, as well as, world-class Client Management.

 

Expectations of this Role: 

  • Implementation Model Design
    • Launchpad, Pi Prod & Dev, WFN Production & Development, Tax & Banking, etc….
    • Create and Maintain Implementation Playbook for multiple stakeholders
    • Give feedback to help lead maturation of implementation and service processes for tool development and automation for scale
    • Establish and document Implementation & Service processes and SOPs
    • CRM ticket tracking to resolution
    • Active participation in defining Key Performance Indicators (Metrics)
  • Product
    • Engage with Product and user-experience Teams
    • Perform End-to-End functional testing for Pilot clients
    • Document issues and drive solutions 
  • Implementation Delivery
    • Perform analysis of client for policy configuration
    • Point of contact for client during implementation
    • Triage client issues / requests
    • Advise clients on HR/Payroll processes and workflows
    • Communicate changes / updates to client
    • Train client on WFN Next Gen
    • Serve as Implementation SME as project begins to scale

 Qualification Required:

 

  • 3+ years of high-touch, client-facing Implementation or client service experience
  • 2+ years of Payroll industry experience
  • Understanding of cloud-based technology implementation best practices
  • Extensive CRM knowledge
  • Excellent written and oral communication skills
  • Easily adaptable and accepting of change
  • Ability to take on various tasks and assignments as needs arise
  • Alpharetta Office-Based

 

Keywords: ADP, Alpharetta , Next Gen Payroll & HR Implementation Specialist III, Other , Alpharetta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Alpharetta RSS job feeds