Customer Support Specialist
Company: Jackson and Coker
Posted on: November 15, 2021
Jackson & Coker is a top healthcare staffing firm with
nationwide reach, specializing in locum tenens (temporary
staffing), locums-to-permanent and telehealth--staffing. We work
with healthcare organizations big and small to find the right
physicians and advanced practitioners to provide quality patient
The Customer Support Specialist will assist the Customer Support
team with all administrative responsibilities required to place a
healthcare provider with a healthcare facility.--Complete various
projects and miscellaneous requests in a timely manner while
promoting Jackson & Coker's professional image.--Additional
- Track and upload various documents
- Update database on an ongoing basis
- Maintain and distribute reports
- Ensures customer needs are satisfied and keep them informed of
- Provide back-up coverage for Reception Team on an as needed
- Assist Service Coordinator Team with miscellaneous requests and
special projects as needed
Education/Certification:High school graduate required. Bachelors
- Very strong attention to detail.
- Previous customer care experience preferred.
- Excellent verbal and written communication skills and the
ability to listen effectively.
- Solid organizational and time management skills.
- Self-motivated with the ability to work independently as well
as in a team environment.
- Ability to multitask, work under pressure and sustain a fast
paced work environment with a professional presence.
- Proficient in Word, Excel and PowerPoint with good computer
skills and typing abilities.
Here's Why The Atlanta Journal-Constitution Ranks Jackson & Coker A
Top 5 Mid-Sized Workplace:CAREER LONGEVITY:--Jackson & Coker is a
nationally known and highly respected, industry-leading
organization known for quality and service with a strong national
and local presence. You will be working in an industry that will
withstand the test of time in a prestigious
field.TRAINING:--In-depth orientation and ongoing training will
prepare you to succeed in this key role.STATE-OF-THE-ART
FACILITIES:Our beautiful corporate headquarters is equipped with a
gym including exercise classes and a personal training staff,
full-length pool and locker rooms with a sauna and steam room;
several onsite restaurants at 25% off for associates;--Starbucks;
miniature golf course and game room; nail salon; dry cleaning and
car wash services. Associates enjoy the convenience of our onsite
health clinic where they as well as their families can be seen by a
Physician or a Nurse Practitioner at no cost and receive free
prescriptions.--Our childcare and virtual learning support is a
huge bonus to our associates with growing families.--All associates
are eligible for an array of benefits including medical, dental,
vision, disability and life insurance to name a few. We also have a
company sponsored 401K plan with company matching
funds.--CULTURE:Associate-led philanthropic committees support the
causes important to our associates. Associate Networking Groups
including the People of Color, Womens and PRIDE Networks.--We are a
mission-focused company that--celebrates diversity and is committed
to creating an inclusive environment for all of our associates.
Jackson Healthcare and its family of companies are an EEO/AA
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sexual
orientation, gender, gender identity and expression, national
origin, age, disability or protected veteran status. We celebrate
diversity and are committed to creating an inclusive environment
for all of our associates.
Keywords: Jackson and Coker, Alpharetta , Customer Support Specialist, Other , Alpharetta, Georgia
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